Plaza West

    912 American Eagle Boulevard, Sun City Center, FL, 33573
    2.7 · 7 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Caring staff dangerous management failures

    I stayed five months. Frontline staff - especially CNAs like Rose N. - were amazing, caring and friendly, and many days were fine. But leadership failures (high turnover, poor communication, siloed departments, unresponsive DON) produced unsafe care: dehydration, weight loss, pressure ulcers, residents found soaked in bed, inappropriate medication changes that worsened Lewy Body Dementia, failure to coordinate with VA (including a dying veteran being discharged/abandoned), construction/generator failures during emergencies, and a COVID outbreak. Meals were subpar and dietary plans ignored, activities and outdoor time were minimal, and visits were restricted. Overall: great caregivers, but systemic management problems - we removed our relative and I recommend looking elsewhere.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    2.71 · 7 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.3
    • Meals

      2.0
    • Amenities

      1.0
    • Value

      1.0

    Location

    Map showing location of Plaza West

    About Plaza West

    Plaza West sits inside Freedom Plaza and offers many levels of care for seniors, so if someone needs short-term help after leaving the hospital, or more steady support with skilled nursing, assisted living, or memory care, there's a service here for most needs, and everything's under one license in Florida, #8212, with space for up to 40 residents, so it isn't an overwhelming place, but they do have staff around all day and night, with nurses, aides, and even doctors from places like Bardmoor Oaks Healthcare and Rehabilitation Center, plus support from psychotherapists and psychiatrists if someone needs that, which is useful for people who want full medical care close by and all sorts of care, from helping with bathing and dressing to more complex things like diabetes care and memory support, and the care plans change as a person's health needs change, so families aren't stuck moving around.

    The facility's got both independent living for folks who are healthy and don't need help, and also assisted living for people who could use a hand with things like medication, grooming, or housekeeping, and then memory care units for those with Alzheimer's or dementia, plus skilled nursing for long-term or short-term rehab, so in one visit you'll see people enjoying common rooms, walking paths, gardens, a barber and salon, clubhouse activities, and maybe even out playing tennis or golf at Freedom Fairways Golf Course, since they keep nature trails and swimming pools open, and even an arts room available for classes.

    They run a full calendar, so you'll hear about movie nights, fitness classes, art groups, and other resident-run events, along with devotional activities and outings, which helps folks stay social and active, and the dining options mean meals happen all day and follow special diets, including for diabetes and allergies, with housekeeping and laundry included, and private apartments and furnished rooms come with conveniences like a telephone.

    Transportation services help with outings or appointments, so parking and move-in support are handled, and the emphasis sticks to making life as worry-free as possible with staff who've got a reputation for being friendly, helpful, and kind, and since it's a Life Plan Community, people who start in independent living but need more care later can usually move right into assisted living, skilled nursing, or memory care without leaving the community, which brings peace of mind, and there's respite care for short stays and a life care guarantee that means your home is secure even if money runs short.

    It's pet friendly, so animals are around, and services like home care, home health, hospice, and support referrals extend out to people living at home, and everything from diabetic care to incontinence care, and 12-16 hour nursing coverage and a 24-hour call system means help comes quickly, whether someone's in an apartment or the health center, and with amenities like swimming pools, fitness centers, community gardens, and chef-prepared dining, there's enough here to stay comfortable and involved, and anyone interested can schedule a tour to talk with residents and staff or learn about apartment options and monthly fees.

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