Colonial Oaks Living Center LLC

    4312 Ithaca St, Metairie, LA, 70006
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Good care, poor communication, understaffing

    I have mixed feelings. The CNAs, nurses and therapists were often wonderful, attentive and mission-driven, the building was generally spotless and rehab helped my loved one - meals and activities were usually fine. But I also ran into rude, unprofessional front-desk/night staff, long hold times and dropped calls, poor and slow communication with families, inconsistent care (missed meds, delayed transfers, privacy/roommate issues) and clear understaffing. Leadership and accountability felt weak - some senior staff left and problems were not always addressed. If you visit, ask pointed questions about staffing, communication and room layout; I'd recommend cautiously only if management shows solid responsiveness.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.95 · 213 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      3.8
    • Meals

      3.4
    • Amenities

      3.2
    • Value

      1.8

    Location

    Map showing location of Colonial Oaks Living Center LLC

    About Colonial Oaks Living Center LLC

    Colonial Oaks Living Center LLC has been around since 1969, serving seniors with skilled nursing care, long-term care, memory care, hospice care, and rehab programs, and the place stays pretty busy with an average of about 91 residents daily, offering 110 certified beds. The staff includes nurses, therapists, dietitians, and specialists like podiatrists, dentists, and behavioral psychiatrists, though nurse turnover is high at 59.5% and staffing hours fall below the state average. There's 24-hour nursing care, regular physician visits, and on-call doctors day and night, so residents get medical attention when needed, including help with daily activities like bathing, dressing, and managing medicine. The center also provides respiratory therapy, wound care, and therapy services for recovery, plus handy things like mobile lab tests and radiology right on site.

    Meals are home-style, with snacks and nutrition planned by registered dietitians, and sometimes the place gets cited for not following food rules, as inspections have found 23 deficiencies, including two related to infection and problems around resident rights and food safety. The building has a main entrance with a sign, a lobby, a nurses' station, and a patio for sitting outside. Residents can relax in indoor and outdoor common areas, a TV lounge, or the beauty salon, and rooms come with air conditioning, Wi-Fi, and views of the grounds or photos. For folks staying short term, the STAR unit offers focused rehab with therapy aimed at getting people back on their feet, and social services provide one-on-one support and help with emotional needs.

    Colonial Oaks puts effort into creating a warm community, with group activities, one-on-one visits, and a calendar full of events for the mind and body, plus secure systems and scheduled transportation. Staff manage incontinence care, medication, fall risks, and special diets, and the facility has things like laundry services and chaplain visits. It tries to work with each resident's specific needs through customized care plans and emphasizes dignity, respect, and support. Though inspection reports show areas needing work, Colonial Oaks continues offering a broad range of services and strives to make residents feel cared for and at home. Ownership is split between Highpoint Healthcare LLC and Medico LLC, with management by Highpoint Healthcare and HPHC of Louisiana in recent years.

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