Monticello House

    1115 K Land Dr, Jackson, MO, 63755
    2.9 · 19 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Attractive facility now shows neglect

    I liked the building - attractive, easy to get to, reasonably priced, good food, snacks, pets allowed, and daytime staff were kind and engaged with families. Unfortunately I witnessed a sharp decline: high turnover, understaffing, poor communication, inadequate dementia training, and inconsistent care between day and night. I observed concerning incidents - a sedated, unbathed resident, a fall with no immediate help, sanitation and safety problems (roaches, ceiling damage/raccoons), and I heard allegations of neglect/abuse, including a CNA named Josh. Because of these ongoing staffing and oversight issues, I cannot recommend this facility unless management fixes training, staffing, and monitoring.

    Pricing

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    Amenities

    2.89 · 19 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.9
    • Staff

      2.5
    • Meals

      3.5
    • Amenities

      2.5
    • Value

      5.0

    Location

    Map showing location of Monticello House

    About Monticello House

    Monticello House sits at 1115 K Land Dr in Jackson, Missouri, and offers a calm setting for seniors needing different kinds of care, from independent living and assisted living to skilled nursing, memory care, and long-term care, all under physician supervision. The staff helps with daily activities like bathing, dressing, and taking medicines, always keeping an eye out for residents' safety with a 24-hour call system, and making sure help's there when needed, including for people with mild cognitive problems. Residents can use shared spaces, enjoy menus that fit their health needs, and move through a calendar full of social, educational, and fun activities that help them stay active and meet others, and they even provide rides for appointments or outings, which keeps folks involved outside the building, and if you want to see what it's like, you can take a virtual tour online. The place stays open during the week from early to late afternoon, they answer questions through a form, offer ways to pay bills online, and have options if someone's looking to work in caring for older adults. Monticello House doesn't feel too big or too small, and with both health care and personal help always available, it works to make sure everyone-no matter the level of independence-can be comfortable, safe, and as healthy as possible, both in body and mind.

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