Western Hills Retirement Village

    6210 Cleves Warsaw Pike, Cincinnati, OH, 45233
    3.2 · 13 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Caring staff but unsafe medication

    I had mixed experience. Frontline nurses, aides and support staff (Demetra, LaTosha, Shelbi) were friendly, attentive and kept rooms/dining areas generally clean - rehab, activities, dining and outdoor space were nice and medication support/therapy are available. But management and communication were poor: shared noisy tiny rooms, discharge/paperwork errors, unresponsive director, skipped/incorrect meds, slow call-button/emergency response and occasional unsafe/unclean conditions. I felt relief at times because of caring staff, but the safety and medication lapses left me very concerned.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.23 · 13 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.4
    • Staff

      3.1
    • Meals

      3.5
    • Amenities

      2.8
    • Value

      3.5

    Location

    Map showing location of Western Hills Retirement Village

    About Western Hills Retirement Village

    Western Hills Retirement Village sits on 23 acres of wooded land in Cincinnati, Ohio, and has been around for 38 years, with a management team that includes Mr. Barry Kohn as President and is part of the Caring Place Healthcare Group, a family-owned group with over 50 years in senior care, though it's not BBB accredited. It works as a Continuing Care Retirement Community (CCRC), so residents can choose independent living, assisted living, memory care, skilled nursing, rehab, and even at-home care, which means folks can usually stay in the same community even as their needs change over time and the campus has had building renovations like new flooring, lighting, granite countertops, and paint so things look nice and fresh. The Independent Living apartments come in studio, one bedroom, and two-bedroom layouts, set up for privacy and comfort, and there's no endowment fee or prepaid lease, utilities are included except phone, and reserved parking is available for folks with cars.

    For those who need a little help, the Independent Plus apartments offer assistance with things like bathing or medication reminders, but not full 24-hour care, while Assisted Living gives more support with daily living when needed. The skilled nursing wing at Western Hills Nursing & Rehab Center offers 110 beds, including more private rooms than before, for short-term rehab and long-term care, and has a state-of-the-art rehab gym for folks needing physical, occupational, or speech therapy; the therapy team tries to get residents active again as soon as possible. The facility also handles cardiac care, wound management, intravenous therapy, diabetes care, pain and nutrition needs, and offers on-site pharmacy, lab testing, x-ray, hospice, podiatry, hearing, vision, and dental consulting.

    Memory care happens in Shelter Point, a secure, 15-bed, self-contained Alzheimer's and dementia unit that helps folks through all stages of memory loss, and it keeps a higher staff-to-resident ratio for better attention, with its own larger social and dining areas, calm routines, activities tailored to each person's abilities, and a Helping Hands Program to support independence as much as possible. The property has plenty of indoor and outdoor common spaces, so residents can use the card room, lounge, library, bank area, gift shop with an ice cream stand, beauty and barber shops, chapel, and swim in the outdoor pool. Nutritious meals-up to three cooked daily-are served in the dining room with a flexible meal plan, and activity directors set up on-site activities, outings, devotional services, and special award-winning social programs for the residents' mental, physical, and emotional health.

    Western Hills offers weekly housekeeping and laundry, emergency call systems, scheduled rides to medical appointments within ten miles, and an overall focus on keeping folks independent for as long as they want. Residents direct their own schedules as much as possible, and the staff-often recognized for their kindness and helpfulness-includes nurses on the property all day and night. The place offers respite care for short stays, palliative and hospice care, rehab, and at-home help, so there's really a wide range of support. Its 5-Star Quality rating from the Centers for Medicare & Medicaid Services shows it's met important standards for quality care, though families should always visit and decide if it feels right for their loved one.

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