Westover Retirement Community

    855 Stahlheber Rd, Hamilton, OH, 45013
    3.6 · 45 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Excellent therapy; major staffing issues

    I love the warm, active community, gorgeous grounds, daily activities and the excellent rehab/PT (Justin and the therapists were outstanding) - staff in many roles were kind and made my loved one feel at home. However, leadership and staffing are inconsistent: call lights often took 30+ minutes, nursing responsiveness was poor, baths and sheet changes were missed, meds were mishandled, and there were reports of bedsores and serious outcomes that worry me. Dining quality has declined with bland/spicy entrees and scarce fresh fruit despite residents paying well. Overall I'm grateful for caring therapists and activity staff, but management must urgently fix staffing, safety, food and communication.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    3.62 · 45 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.7
    • Meals

      3.3
    • Amenities

      4.0
    • Value

      2.0

    Location

    Map showing location of Westover Retirement Community

    About Westover Retirement Community

    Westover Retirement Community in Hamilton, Ohio, provides several living options, including independent living, assisted living, memory care, skilled nursing, and long-term care under one roof, so folks can stay as their needs change. The community covers a range of services like medication help, daily assistance with bathing and dressing, housekeeping, laundry, move-in coordination, and even grocery shopping help for residents who need it, and they do have respite care for short-term stays or to give caregivers a break. The dining room serves meals throughout the day, with allergy-sensitive and diabetes-friendly options, offering restaurant-style and all-day dining, and there's a chef-driven restaurant called The Coach House Tavern & Grille, plus another spot called the Williamsburg Room for fine dining, so residents can pick what suits them best.

    Apartments come in several sizes, with floor plans from studios to two-bedrooms and options up to 1,630 square feet, and many have garages, large living areas, walk-out patios, and custom touches, which families tend to appreciate, and there are furnished rooms and both private and shared options. Westover includes many amenities to make life easier and more pleasant, like telephone access, a library, a computer room, swimming pool and hot tub, fitness and therapy centers, indoor and outdoor common areas, a movie theater, game room, cafe, beauty and barber shop, gift shop, Jacuzzi, fireplaces in the lounge, a large outdoor patio, and gardens with walking trails. Residents find accessible showers, full tubs, wheelchair access, and transportation for appointments or errands, with some trips complimentary and others at a cost. There's always staff on-site, and emergency alert systems help keep everyone safe around the clock.

    Folks will find a steady program of activities, with resident-run clubs, daily events, arts room, crafts center, chair volleyball, bingo, music, classes like cooking, regular movie nights, monthly social events with snacks, and outings, all to help keep people active, building new friendships; Westover has a resident and family council to help make decisions and improve care, so there's a sense of involvement. Awards for good care and strong community are on the record, and staff have a reputation for being friendly and caring, and some families have said it feels pretty welcoming from the start. Westover is a non-profit and part of a larger Continuing Care Retirement Community, so it's structured for long-term stability and can accept Medicare and Medicaid.

    Memory care is available for residents with Alzheimer's or dementia, and those apartments stay secure to keep residents safe, with staff focused on personal care plans and activities that help reduce confusion and wandering. Assisted living services help with meals, medication, bathing, dressing, and other daily activities, with medical supervision always nearby, while independent living homes give seniors the chance to keep their active routines without home maintenance worries. Skilled nursing care serves folks needing more medical attention, including rehabilitation, with certified nursing beds set to be ready in June 2025 and hospice care offered for those at end of life. There's home care, too, so trained aides can visit seniors living off-campus, offering non-medical assistance or just a bit of company. Residents also have access to the Elements Wellness Center, which supports well-being, and can join fitness and therapy programs as part of their day.

    In all, Westover Retirement Community isn't overwhelming in size but still has a lot to offer, supporting different needs in a well-kept, friendly setting, where both active folks and those needing higher levels of care usually find what they're looking for, without fuss or a sense of rush, and where people can stay connected as life changes, thanks to a wide mix of apartments, services, and caring staff.

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