Genacross Lutheran Services-Napoleon Campus

    1036 S Perry St, Napoleon, OH, 43545
    3.5 · 61 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Clean facility but inconsistent management

    I found the facility clean, well-maintained, with good meals, activities, an in-house chaplain, and many caring, helpful staff - residents seemed happy. However, management is inconsistent, turnover and understaffing (and mistreatment of agency staff) cause rude or unreliable care at times, plus occasional safety/noise issues, so I'd be cautious about long-term or rehab placement.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Housekeeping and linen services

    Transportation

    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    3.54 · 61 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.3
    • Meals

      3.0
    • Amenities

      3.0
    • Value

      3.5

    Location

    Map showing location of Genacross Lutheran Services-Napoleon Campus

    About Genacross Lutheran Services-Napoleon Campus

    Genacross Lutheran Services-Napoleon Campus sits at 1036 S. Perry Street in Napoleon, Ohio, where it's been serving seniors and the community since 1860, which makes for a good long history right there. This nonprofit Christian organization gets support from almost 170 Lutheran congregations but welcomes people of all faiths and backgrounds, and it focuses on aging services, healthcare, and housing. The campus has Bavarian Village for independent living, Alpine Village for assisted living, and a Health Center for skilled nursing, rehabilitation, memory care, and palliative care.

    Residents will find private apartments in Alpine Village, and all of them are wheelchair-accessible with emergency call systems, big windows for light, and spaces set up for safety like seated showers and safety rails. Over at Bavarian Village, there are condominiums in twinplex units, and they come with full kitchens, laundry hookups, garages, and patios so people can hold onto some of their independence, and when someone moves, Genacross handles the sale for them. The Health Center has rooms set up for short-term rehabilitation, long-term care, and people needing more help with medical needs, with registered nurses on hand around the clock and visiting doctors who help set each person's care plan.

    The staff puts a lot of focus on treating everyone with respect and care, and the campus has been recognized for good employee practices, getting Employer of Choice awards from LeadingAge Ohio as well as bronze distinctions for a couple years. About 195 people work here, and they're supervised by Ms. Casey Amonette as executive director and Ms. Joanna Studer as director of marketing. They have a nurse practitioner, medical director, and partner physicians, so medical care is pretty robust, and the therapy gym offers physical, speech, and occupational therapy both for residents and people recovering from surgery or illness who only need to stay short-term.

    Meals come restaurant-style three times a day in Alpine Village, and they offer housekeeping, laundry, and utilities with the rental, plus scheduled transport for errands and appointments. Social life stays busy through daily worship services, group activities, and outings, and anyone interested in faith life can use the renovated chapel for their own use, no matter their beliefs. Large common rooms, activity spaces, and landscaped walking paths with benches encourage socializing or getting outside for a walk or quiet time in the gardens, and there's cable TV, internet, and even a beauty shop on campus. Everyone gets a care plan that fits their own needs, and staff update them regularly as people's needs change. Memory care, respite care, and rehabilitation are available, together with regular safety checks and a wellness program, so families can feel steadier about their loved ones being safe.

    The campus stays focused on helping seniors keep as much independence as possible while supporting their needs, making it easier for them to enjoy both the comforts of home and a deeper sense of community, and whatever stage of care's needed, there's a program or support that fits. Their long reputation in the region comes not from fancy frills but from steady, compassionate care that helps residents keep dignity while enjoying life.

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