Prelude Homes and Services LLC

    4650 White Bear Pkwy, White Bear Lake, MN, 55110
    4.4 · 5 reviews
    • Memory care
    AnonymousLoved one of resident
    3.0

    Caring staff but inconsistent safety

    I toured this new facility and I'm impressed by the friendly, caring staff, dementia expertise, therapy dog, personalized assessments and proactive, timely interventions - the on-duty team often exceeded my expectations. However, staffing is inconsistent, safety checks and timely assistance have lapsed (I saw a resident left soiled), meals are poor, temp agency staff don't know residents' cares, and management was unresponsive. It's expensive with extra fees after moves or death - good care when regular staff are present, but inconsistent value and safety need fixing.

    Pricing

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    Amenities

    4.40 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.4
    • Meals

      1.0
    • Amenities

      4.0
    • Value

      1.0

    Location

    Map showing location of Prelude Homes and Services LLC

    About Prelude Homes and Services LLC

    Prelude Homes and Services LLC runs memory care cottages and senior living communities in Minnesota, with locations in Woodbury and White Bear Lake, and has several smaller locations like Woodbury North Cottages, Woodbury South Cottages, White Bear Lake East Cottages, and West Cottages, along with something called Prelude Village for independent living, and the company runs with a group of about 201 to 500 employees. They're a faith-based organization, and their mission aims to glorify God in how they run their care and their community, and you see that in how they treat elders like family and include families too, which means you won't feel out of place if you're visiting or living there. The homes are cottage-style, with three households at each location. Two of the households are for both men and women, and there's also an All Male Cottage, which is a unique thing some people might prefer.

    Many people with memory loss, like Alzheimer's or other dementia, live here, and there's memory care programming that focuses on engagement, personal strengths, and the resident's life story-so the staff gets to know the people living there, rather than just going through the motions. The staff includes Certified Nursing Assistants, Care Concierge Managers, Occupational Therapy Assistants, and even Chaplains who take care of spiritual needs, and they all work together to cover a wide range of care, from help with mobility to diabetic and incontinence care, and managing medicine. There are also meal planners and chefs to make sure there's nutritious food that fits what seniors need, and menus are meant to support wellbeing.

    These cottages are built to be state-of-the-art but still feel like a home, with secure environments to keep people safe, especially residents who might wander, and a focus on helping people stay as independent as possible. Each location offers a Wellness Director who manages medical services and is around or on-call when needed, and there's always a resident assistant staff member there day and night. There's also scheduled programming, run by the Engagement Team, which tries to keep activities meaningful and matched to what residents enjoy or find comforting. The memory care approach centers on reducing confusion, preventing wandering, and giving ongoing support for those with serious memory challenges.

    Prelude Homes and Services LLC puts focus on both community living and personal care, with continuous care services tailored for older adults across different needs, and it's structured to be comfortable and supportive, so elders aren't just living in a facility-they're living in a community where people know them. Amenities are designed for seniors, and the whole setup tries to give residents a positive beginning, especially through the tough times that can come with aging or memory loss. Overall, Prelude Homes and Services LLC offers several options for people looking for assisted living, memory care, or independent living in a faith-centered environment.

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