Civita Care Center at West River sits in Milford, Connecticut, and runs as a 120-bed skilled nursing facility for those who need a lot of medical help or are moving from hospital care back to their homes, and it's part of a bigger network called Civita Care Centers. The center offers skilled nursing, residential care, short-term rehabilitation, IV services, hospice care, outpatient rehab, and TPN services, covering those who are frail, recovering from illness, or need a higher level of care between hospital and home. Some care focuses on behavioral health, with staff like Rafca Mercilus as the admission director and Tayler Klein as director of social services, and the place connects to social services departments and also works with home health agencies, nursing homes, hospitals, and other health programs funded by the state and federal government, including parts of the Affordable Care Act and HRSA-supported health centers, so you'll find support for many behavioral and medical needs, plus links to community advocacy, opioid recovery, suicide prevention, disaster mental health, and clinical trials.
Residents and families have access to an online care guide and learning centers for behavioral health recovery, plus a symptom checker and recovery resources to help answer common questions. There's a health library that explains different medicines, tests, medical procedures, and other basic health topics, so you can look up things you don't understand when it comes to care. Civita Care Center at West River employs between 51 and 200 people, so there's a mix of staff for nursing and social services, but you won't find much information about specific care programs, activities, amenities, or features such as parking, building features, or outdoor areas, and they don't share exact details about costs or utilities.
Civita Care Center at West River supports legal protections for LGBTQ residents in housing, work, and public access. It's had an ownership change in the past year, and inspection reports show a total of 26 deficiencies, including 5 related to infection control, like not educating people about COVID-19 shots and missing an infection preventionist, though no actual harm is noted, only the potential for harm. It's been cited for not always keeping residents and their families updated about important changes, so communication might sometimes be slow. The nurse turnover rate is 29.4%, and nurses spend about 3.41 hours per resident each day, which is pretty close to the average in similar facilities. The facility doesn't list any specialty rooms or extra-nice programs by special names, and there's no information about accessibility accommodations, or details about parking, interior features, or outdoor spaces. You can see more about them at civitawestriver.com if you want to look up extra information.
