Village Crest Center For Health & Rehabilitation

    19 Poplar Street, New Milford, CT, 06776
    3.4 · 5 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Clean facility, caring staff, decline

    I had a deeply mixed experience. The facility was immaculately clean, and nurses and therapy staff were professional, compassionate, and often went above and beyond - helping my stroke-affected mother with mobility, med scheduling, and activities that supported her goal to go home. But CNAs were frequently unresponsive or uncaring, the place felt understaffed (sometimes borderline incompetent), and the food was often disgusting with hairs. My mother's health declined here and she became more dependent, so I cannot recommend this facility despite some excellent, caring staff.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.40 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.4
    • Meals

      1.0
    • Amenities

      3.0
    • Value

      3.4

    Location

    Map showing location of Village Crest Center For Health & Rehabilitation

    About Village Crest Center For Health & Rehabilitation

    Village Crest Center for Health & Rehabilitation sits in New Milford, Connecticut, and is part of the National Health Care Associates network, offering care to those needing short-term rehab, long-term care, and support with daily living, and it's been noted for a patient-centered approach, which they call "Our Approach" or the Passport™ approach, so residents get care that fits their needs, whether they need help with things like bathing, dressing, or managing medicine, or even when they require 24-hour nursing care. The facility is recognized for dementia care services in a safe setting that helps reduce confusion and wandering, while also offering IV services, physical therapy through Physical Therapy Arts (ACCESS PT), and specialized mental health care including psychiatric and psychoanalytic help through programs like Old Glory Days.

    You'll find both active seniors who enjoy daily activities and events and those needing more support, since the center works with a range of health conditions and has post-acute and long-term care services, plus post-acute options like therapy, telehealth, diagnostics, home care, and hospice through partnerships with other professionals. Village Crest has been awarded 5 Stars Overall and for Quality Measure by CMS, it's a Certified Great Place to Work, and it appears among the Hearst Best Nursing Homes and US News 2024 Best Nursing Homes-Long-Term Care, plus it's won the McKnight's Excellence in Technology Award for its work with Circadia Health. The center also provides nutritious meals planned by chefs, housing for seniors who can live mostly on their own or for those needing more hands-on help, and is committed to an environment that feels inviting and engaging, which makes it a place where seniors can feel part of a community.

    There are 95 beds, an online portal for families and residents to keep up with care, several locations across its network, and both in-person and virtual visiting available every day from 8am to 8pm. Residents can participate in activities or choose quieter hobbies, and those who need therapy after a hospital stay or support for chronic illness have round-the-clock care. Village Crest has a focus on transparency, offering an online privacy policy, compliance reporting, and admission applications, and keeps up with technology to make care easier. The staff works to customize each resident's care plan and tries to help residents celebrate the joys of daily living, while families and residents have recognized the center with positive reviews and awards like the Best of Senior Living All Star.

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