AnonymousLoved one of resident
    2.0

    Good aides but serious neglect

    My experience is mixed. The facility is clean, the caregivers are personable (aides Nathen and Jenny were excellent), rehab and activities are good and maintenance is responsive. However administration and the social worker have poor communication, it's understaffed, laundry loses clothes, and the food is bland; I witnessed neglect - no baths for two weeks and my mom lost 22 lbs - with COVID visitation making oversight hard. I would recommend only with major caveats and insist on better communication and monitoring.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.40 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.0
    • Meals

      2.3
    • Amenities

      4.0
    • Value

      3.4

    Location

    Map showing location of Oaks At Avon

    About Oaks At Avon

    Oaks At Avon is a non-profit senior care facility with a total of 104 beds, and it does what's required by state rules for senior care, so you'll find it offers both assisted and independent living options along with memory care, dementia care, and skilled nursing, and while the place can provide short and long term stays with individualized plans, including treatment for injuries like falls, broken hips, and bedsores-yes, even stage four-it's also handled palliative and hospice care, and there's legal support and education for residents and families if neglect or abuse comes up, given there's been an incident involving a serious bedsore and some past citations like medication mistakes and not enough infection prevention, mostly from staffing shortfalls. The place has a staffing rating of 2 out of 5 from CMS, but the health inspection part gets a perfect 5 out of 5, and quality measures earn 4 out of 5, and overall CMS gives it 5 stars, mostly on good inspections and measures, and folks around seem to like the staff, calling them joyful, kind, and helpful, with plenty of social and activity programs that draw good remarks and some "Best of Senior Living" awards based on reviews. There's a dining program where chefs plan out healthy meals with quality ingredients, and residents in independent living get maintenance-free homes in these 55+ communities, while others have secured memory care for Alzheimer's and late-stage dementia, and if someone needs daily help with things like bathing or dressing, there are care homes and trained aides who give that assistance either in the facility or at home through the home care services. The nursing teams are there for rehabilitation, restorative care, and post-acute therapies like physical, occupational, and speech therapy, and the facility partners with local hospitals for more help as needed, while services include everything from medication management, social activities, nutrition, housekeeping, and laundry, and staff are described as experienced, dedicated, and focused on values like compassion, respect, and dignity, which is important since the place has faced and worked on correcting some problems. Oaks At Avon tries to help families stay involved, encourages learning and diversity in the staff, and runs its departments for activities, maintenance, and meals to serve different seniors' needs, from those who are active and healthy, to folks facing memory or mobility challenges.

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