Kensington Gardens Rehab & Nursing Center

    2055 Palmetto Street, Clearwater, FL, 33765
    2.4 · 16 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff, systemic facility problems

    I had a very mixed experience. Many staff - nurses, CNAs and therapy - were warm, caring and hardworking (therapy dog Jake, bingo and activities were real bright spots), and recent management improvements brought better food, cleaner hallways and quicker responses. But the building feels old and run-down, staffing is inconsistent/understaffed, and I saw delayed or missed care, poor communication with family, hygiene problems/infections and safety lapses that led to hospital transfers. Management corrected issues when alerted and some staff are superb, but overall I'd be cautious - great people trying hard in a facility with systemic problems.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.44 · 16 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      3.1
    • Meals

      3.2
    • Amenities

      2.5
    • Value

      2.4

    Location

    Map showing location of Kensington Gardens Rehab & Nursing Center

    About Kensington Gardens Rehab & Nursing Center

    Kensington Gardens Rehab & Nursing Center sits in Clearwater, FL, offering nursing care and rehabilitation for people who need help with health and daily living. The center holds 150 certified beds and usually has around 135 residents each day. Staff members, who many say are caring, help residents with things like bathing, dressing, eating, and making sure they take their medicine. They offer 24-hour nursing care, and medical professionals always supervise. Residents include people with advanced Alzheimer's disease and others who need complete help with daily life. Some residents might spend most hours of the day in their beds-sometimes as much as 23½ hours. Showers are usually given about every two weeks.

    Therapists provide physical, occupational, speech, and cognitive therapies, and there's care for wounds, pain, and post-surgical needs. They also have palliative and respite care. Care plans are chosen to fit each person's health goals. The center tries to help people become more independent and improve wellness. Amenities include WiFi, cable TV, telephone, air conditioning, private and semi-private rooms, private baths, and an emergency call system. For comfort and recreation, there are lounges, outdoor seating, a courtyard, and walking paths. Restaurant-style dining is available, and residents can join activities or social programs, and transportation is offered for outings or appointments. Faith and meditation gatherings are provided, too.

    Housekeeping, laundry, and medication management are standard services. There's wheelchair access, parking, and restrooms for visitors. The facility holds a Joint Commission accreditation and has a Medicare-certified status, showing it meets federal standards. Citadel Care Centers manages Kensington Gardens, and the facility practices Fair Housing & Equal Opportunity.

    Some inspection notes say Kensington Gardens has a nurse staffing level of about 3.37 hours per resident daily, which is below the state average, and a nurse turnover rate at 67.4%, also higher than Florida's average. Over recent inspection reports, 25 deficiencies were found, including one about infection control, one related to pharmacy medication errors, a deficiency about resident rights linked to a safe and homelike setting, and concerns with quality of life and care for dialysis services. An inspection on February 1, 2024, listed five deficiencies in a complaint report. Even with these concerns, the center continues to provide skilled nursing and rehabilitation and aims for a culture of caring and support. Residents can expect support with personal care, health needs, and daily activities in a setting that tries to feel comfortable and home-like while offering medical care around-the-clock.

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