Consulate Health Care Of West Palm Beach

    1626 Davis Road, West Palm Beach, FL, 33406
    1.6 · 10 reviews
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Unsafe, mismanaged care; unresponsive management

    I had mixed moments - therapy/PT and some floor staff were helpful - but overall it was unsafe and mismanaged. Management and administration (owned by Excelsior Care Group) were unresponsive, refund/communication issues persisted, calls and call bells went unanswered, belongings went missing, and I witnessed medication errors, patients left unattended or in diapers, wandering/unsafe situations, and a combative nursing supervisor. I would not return or recommend; I filed a complaint with the state.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    1.60 · 10 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.1
    • Staff

      2.1
    • Meals

      2.7
    • Amenities

      3.0
    • Value

      1.0

    Location

    Map showing location of Consulate Health Care Of West Palm Beach

    About Consulate Health Care Of West Palm Beach

    Consulate Health Care of West Palm Beach sits on Davis Road and has served the area since 2006, and while the building isn't part of a hospital or a big retirement community, it does provide skilled nursing and care for both short and long stays in a 120-bed center, using twelve private rooms and fifty-six semi-private rooms, and almost every bed stays full year-round. Staff offers round-the-clock nursing care, with registered nurses, licensed practical nurses, and certified nursing assistants working together to help residents, and the nurse-to-resident ratio stays high, with about 0.35 RN hours, 1.08 LPN hours, and 4.76 CNA hours given for each resident a day. This facility has programs made to keep people healthy and safe, including vaccinations for the flu and pneumonia, and there's a big focus on preventing mistreatment or theft.

    They serve older adults who need memory care, assist with everyday tasks, or need recovery and rehabilitation, including pulmonary and neuro-rehab, and provide services like IV antibiotics, trach care, wound care, and support for cardiac, COPD, and diabetic needs. People who come here receive support with medication, pain management, orthopedic surgery recovery, and daily living, and families can get help too, as the staff provides long-term care resources and welcomes family councils to stay involved. This for-profit place belongs to the Excelsior Care Group and runs under ownership with multiple nursing homes, and they do accept Medicare and Medicaid.

    Staff works under the philosophy of Ambassadors of Care, meaning they focus on comfort, engagement, and a supportive environment, so while the center itself looks clean, safe, and fully sprinklered, the emphasis stays on improvement, recovery, and maintaining as much independence as possible. Residents can enjoy amenities designed for comfort, and the center's known to take part in local community events. Health and safety stay top priorities, with oversight by the Florida Agency for Healthcare Administration, and regular health inspections and quality checks, with available reports on inspections and any deficiencies.

    The care center hasn't got specific details about BBB accreditation, though it has processes if they go that route. The place's reviewed by local people, getting a 3.5 rating from forty users, and while that's not high or low, it does show some people have been happy and some less so. Most people come here because they either need to get better after a hospital stay, need ongoing skilled nursing, or want a safe place to live with medical help available, and the staff works to carry out physician orders, manage medications, and provide the level of care needed for each person. The facility puts effort into keeping things family-friendly and personable, so residents and their guests feel welcome.

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