Crossings at East Lake of Journey

    304 5th Avenue, Decatur, GA, 30030
    1.9 · 9 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff, dirty facility, inconsistent

    I've seen passionate, educated CNAs, LPNs and an enthusiastic activities team who genuinely care and sometimes provide proactive, attentive nursing. But the building is old, dirty and smelly, dining is grimy with poor food, rooms are dim and bug-prone, and the grounds are unkempt. Chronic staffing shortages, high turnover and unhelpful administration mean care is inconsistent, nurses are often unavailable, belongings go missing and security feels questionable. I'm grateful for a few great caregivers, but for the high cost the overall experience is depressing and underwhelming.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    1.89 · 9 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.3
    • Meals

      1.0
    • Amenities

      1.0
    • Value

      2.0

    Location

    Map showing location of Crossings at East Lake of Journey

    About Crossings at East Lake of Journey

    East Lake Arbor is a medium-sized senior care facility located in Decatur, Georgia. With a capacity of 103 beds, it operates under for-profit, corporate ownership and accepts both Medicare and Medicaid, providing care to a diverse group of residents. The home is not part of a continuing care retirement community and primarily focuses on both short-term rehabilitation and long-term care for its residents. Individuals who come to East Lake Arbor for short-term rehabilitation typically require medical oversight and recovery support following incidents such as stroke, heart attack, infection, or injury.

    In terms of care, the residents at East Lake Arbor receive an average of 3 hours and 26 minutes of nurse staffing per resident per day. The facility stands out for its excellent consistency in weekend to weekday staffing, ensuring that resident care remains steady regardless of the day. Clinical care incorporates daily medical and assistance needs, offering support with medication administration as well as help with non-medical activities of daily living, such as eating, dressing, and personal hygiene. The residents also benefit from a high rate of influenza vaccination coverage, reflecting attention to preventive healthcare.

    East Lake Arbor has taken part in various programs including those related to Medicare and Medicaid. The facility has recent data that indicates around 39.9% of short-term rehabilitation residents are able to return home after their stay, and 92.6% of long-term care residents maintain the ability to perform daily self-care activities. Emergency room visits are tracked, with 11% of short-term residents requiring visits during their stays; there is a rate of 1.2 emergency room visits per 1,000 patient days among long-term care residents.

    Safety, care planning, and health protocols are an ongoing focus at East Lake Arbor. Oversight reports have documented the facility’s efforts in areas such as infection prevention, medication safety, maintaining a safe and homelike environment, preventing abuse and neglect, and providing appropriate respiratory and urinary care. There is a structured approach to monitoring and gradually reducing the use of psychotropic medications where appropriate, and a commitment to keeping the facility free from accident hazards while providing adequate supervision to prevent accidents.

    Over the past three years, the facility has paid fines related to deficiencies, highlighting areas in need of improvement, and health and safety inspections are periodically conducted to ensure standards. Despite challenges in some aspects of care delivery, East Lake Arbor maintains its dedication to serving the community’s elder population by offering robust medical support, rehabilitation services, and personal care programming designed to address both the clinical and personal needs of its residents.

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