Symphony Maple Crest

    4452 Squaw Prairie Road, Belvidere, IL, 61008
    1.8 · 4 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Strong odor, understaffed, disrespectful staff

    I visited my loved one and was shocked by the strong odor, poor cleanliness and tiny semi-private rooms. There were no real common or outdoor spaces-residents sat in wheelchairs in hallways; activities were minimal (a decent TV area, PT room, aviary/aquarium) and staff were clearly understaffed and not trained for dementia care. While some staff were fine, others were cold or disrespectful (I was even thrown out and called nasty names), COVID visiting rules blocked window interaction and it ruined my final goodbye-I can't recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    1.75 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      1.8
    • Meals

      2.0
    • Amenities

      1.5
    • Value

      1.8

    Location

    Map showing location of Symphony Maple Crest

    About Symphony Maple Crest

    Symphony Maple Crest in Belvidere, IL, gives seniors several living and care choices, since there's assisted living, independent living, memory care, nursing home care, and respite care, along with their post-acute recovery suites for folks coming out of the hospital who just need a little more time to get back on their feet, which can be comforting when you don't want to rush home before you're ready, plus families will find things like the Harmony Memory Care program and the Adagio Palliative Care program, the Cantata Complex Wound Care specialty, and the Cardiac Management Program, including the Tempo Cardiac Management Program for folks with heart trouble, and this means they help with a range of needs-whether it's wound care, cardiac rehab, pulmonary rehab, orthopedic therapy, or long-term skilled nursing care, so there's a focus on both the body and the mind, and every person gets their own care plan figured out for them by a team that includes nurses, therapists, and personal care assistants, and the staff also help with bathing, toileting, medication, wound care, and even things like walking and wheelchair assistance when folks need it, which takes a load off families worrying about daily tasks. Social needs don't get left out either, since they've got activities like arts and crafts, education programs, a game and activities room, and a comfortable community space too, so there's always chances to meet others and stay busy, plus a fitness center to help with wellness, a dining room with meal services, and a salon/barbershop, with practical touches like housekeeping, guest parking, cable TV, internet, washers and dryers, and maintenance handled, all inside a building with safety features like handicap access and sprinkler systems, and the rooms have kitchens or kitchenettes for residents who like to handle a meal themselves now and then. Besides the medical and rehabilitation focus, there's also transportation services, so getting to doctor's appointments or running errands is less of a headache, and they accept several insurance options, which makes the whole process less worrying for families. Maple Crest works with transitional care and offers insurance options for different needs, and it's part of the Symphony Care Network, so this center connects up with a larger group known for its medical professionals and choice of specialty programs. You'll find people here who care about recovery and making the place feel peaceful, and that seems to make the journey a bit gentler for those facing more serious health changes.

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