Archer Heights Healthcare

    4437 South Cicero, Chicago, IL, 60632
    2.3 · 12 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Disappointing care, safety, and communication

    I'm a family member of a resident and overall I was very disappointed. Meals were small, bland, and inconsistent - I worried my relative was undernourished. Medications were handled poorly: sometimes missed, sometimes given on an empty stomach, and often over-sedating. Staff appeared short-staffed and overworked; call buttons and bathroom help went unanswered for long periods. The place had serious cleanliness and safety issues - sticky floors, mold, wet floors that were slip risks, lost gowns, and missing personal items. Communication was poor and some nurses were rude or dismissive, though a few front-desk and activities staff were friendly. Rehab started well but declined; I would not return given the safety and care concerns.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.33 · 12 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.9
    • Staff

      2.3
    • Meals

      2.1
    • Amenities

      2.5
    • Value

      2.0

    Location

    Map showing location of Archer Heights Healthcare

    About Archer Heights Healthcare

    Symphony At Midway, previously known as Renaissance At Cicero, is a senior living community located in Chicago that is dedicated to delivering high-quality care and support for older adults. The community offers a spectrum of living and care options designed to meet the varying needs of its residents, from those who live independently to individuals requiring assistance with daily activities or specialized memory support. A hallmark of Symphony At Midway is its focus on nutrition and dining, with a culinary team that prioritizes preparing meals that are not only nutritious, but also delicious and visually appealing. Residents can look forward to a dining experience that features meals planned by experts to ensure a balanced intake of vitamins and minerals, making dining a valued and anticipated part of daily life.

    Beyond its culinary offerings, Symphony At Midway fosters a vibrant social environment with a robust schedule of activities to engage residents physically, mentally, and emotionally. The community is committed to providing enrichment opportunities that encourage participation and connection among residents. These activities help build a supportive atmosphere, encouraging lasting friendships and a sense of belonging for everyone at Symphony At Midway. From fitness programs and recreational pursuits to creative arts and social events, the activity calendar is thoughtfully curated to cater to a wide range of interests and abilities.

    Symphony At Midway places a strong emphasis on cultivating a culture of kindness, joy, and warmth. Staff members strive to create a friendly and welcoming environment, reflecting a genuine dedication to the well-being and happiness of each resident. This focus on hospitality ensures that residents and their guests always feel valued and supported throughout their stay. The community’s commitment to friendliness and attentive service distinguishes it as a comfortable, home-like setting where residents can thrive.

    The living spaces and common areas at Symphony At Midway are designed to offer both comfort and functionality, ensuring residents have access to everything they need for a fulfilling lifestyle. Whether enjoying quiet relaxation or engaging in group activities, residents can expect an environment that prioritizes safety, accessibility, and personal dignity. The combination of experienced care, engaging social opportunities, and a focus on culinary excellence makes Symphony At Midway a standout choice for seniors seeking a community that truly understands and values their individual needs.

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