Restore Health Rehabilitation Center

    4615 Einstein Place, White Plains, MD, 20695
    2.2 · 11 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    New building but neglectful understaffing

    I placed my mom here because the building is new, rooms are clean, and the food and some therapists/CNAs were genuinely good. But chronic understaffing and uncaring management meant repeated neglect - long call-light delays, a soiled diaper left for hours, missed meals, very short PT sessions, poor communication, and safety issues. A few staff were wonderful, but nursing and leadership were often unresponsive or unprofessional and seemed more focused on billing than care. I cannot recommend this facility until staffing, supervision, and communication are fixed.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.18 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.1
    • Meals

      2.4
    • Amenities

      3.0
    • Value

      1.0

    Location

    Map showing location of Restore Health Rehabilitation Center

    About Restore Health Rehabilitation Center

    Restore Health Rehabilitation Center sits at 4615 Einstein Place in White Plains, Maryland, and mainly offers short-term rehabilitation and skilled nursing care, aiming to help people recover their health and improve their quality of life, so you'll find rooms and areas set up for both comfort and medical support, and visiting hours run each day from 10 in the morning to 8 at night, plus business hours on weekdays from 8 in the morning to 4:30 in the afternoon, while admissions operate 24/7, even during holidays, which is handy for families. There's space for up to 80 beds, though the average number of residents usually stays around 64, and the care team works under the mission to offer services in a way that respects everyone's dignity, treating all people fairly, without any restrictions based on background, health, or identity, including for those living with HIV or AIDS. Nursing staff and an expert team of independent physicians and consultants come together to make detailed care plans and support each resident's needs, and while the facility sets up many features to create a comfortable and safe, home-like setting, there've been some concerns, since federal inspections found 38 different deficiencies, including infection control issues, gaps in assessing and planning care, and risks around quality of life and safety-like preventing accidents or hazards-which led to a federal fine of $59,170; these were noted as presenting potential for harm, even if no actual harm was documented. The most recent standard inspection came over two years ago, later than the usual schedule. The nurse turnover rate is pretty high at 51.6%, which is above the Maryland average, and nursing staff provide just under the state's average number of hours per resident each day. Fundamental Healthcare is connected to this place, and ownership runs through Maryland Long Term Care LLC. You can come for in-person tours if you want to see things directly, and the idea behind the center is to offer care that feels welcoming, helps people heal, and treats everyone like they matter, but it's worth noting that inspection reports point out the need for better infection control and more careful care planning. ADA accessibility lets folks with different mobility needs get around, and there aren't any age limits for who can come in for care. The staff says they try to give attention to individual needs and to make this a place where residents and families feel supported, but state and federal inspection records show there's work still being done to meet all standards and to keep people as safe and healthy as possible.

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