Linda Manor Extended Care Facility

    349 Haydenville Road, Leeds, MA, 01053
    3.6 · 8 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Warm staff, inconsistent care, billing

    I appreciated the warm, loving staff, excellent OT/PT, music programs, clean bright facility, tasty homemade meals and dignified daily care - residents dressed and engaged. But I had serious administrative problems: a required three-week deposit was never refunded, my calls were ignored, and leadership/communication felt inconsistent. Care was uneven - some nurses and aides were kind and proactive, others were inattentive, laughing in the kitchen, and medication administration was inconsistent (I worried anxiety meds and diapers were mishandled). Outdoor/outing options were limited, roommate issues caused loneliness, and overall oversight/accountability felt lacking. Beautiful mansion and great staff at times, but unresolved billing/medication issues mean it wasn't a reliable fit for me.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.63 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.5
    • Meals

      4.7
    • Amenities

      3.3
    • Value

      3.6

    Location

    Map showing location of Linda Manor Extended Care Facility

    About Linda Manor Extended Care Facility

    Linda Manor Extended Care Facility sits at 75 North Street, Suite 210 in Pittsfield, MA 01201, and it gives many kinds of care for seniors, like independent living, assisted living, memory care, long-term care, respite, skilled nursing, rehabilitation, hospice, and palliative care, so you'll find people there who need a little help and some who need full nursing care, all within the same campus. The place has 123 certified beds and about 114 residents a day, and accepts both Medicare and Medicaid, which can help cover costs for those who qualify. The owners run things as a non-profit corporation, and they've been managed by Cec Management Systems Inc and Integritus Healthcare Management Services Inc since February 2022, with ties to Integritus Healthcare, and are part of the Mass Senior Care group and the Massachusetts healthcare community.

    The care team offers skilled nursing and help with personal care, bathing, dressing, transfers, and managing medications; support goes from 12-16 hour daily nursing, a 24-hour call system, and constant supervision. They run Steps to Strength® programs, life enrichment activities, wellness programming, memory care, and certified dementia services, plus short-term rehab, hospice, and palliative help-so many specialized options that fit what folks need as things change. Nurses put in more than 4 hours per resident per day, above the state average, but the nurse turnover rate is higher than most, at 59%, which might affect consistency of care sometimes.

    Inside, the rooms come with private bathrooms, air conditioning, cable TV, telephones, kitchenettes, furniture, and Wi-Fi, and there's a library, activity room, business room, movie theater, art and activity spaces, plus a garden, walking paths, fitness programs and a fitness room, so people can find something to do or a quiet place to read. Meals are made by a chef, served restaurant-style, with all-day dining and menus for allergies, diabetes, and other special diets. Community life has both staff-planned and resident-led activities, scheduled programs, events, outings, and outdoor programs meant to keep people active and involved.

    For folks who want to know about quality, inspectors have found problems like not always protecting resident information, not always preventing pressure ulcers, not always making sure residents get enough food and fluids, and some infection issues, which the facility has to keep improving. Linda Manor Extended Care Facility is certified and licensed under Medicare and Medicaid and offers information about its range of care and living options for families thinking about the next steps. The place aims to give a safe and welcoming environment, with care and support that matches what each person needs, whether that's skilled nursing, dementia care, help with daily tasks, or longer-term support as folks age.

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