Reservoir Center For Health & Rehabilitation

    400 Bolton Street, Marlborough, MA, 01752
    3.4 · 8 reviews
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Great rehab, inconsistent care, unacceptable

    I've lived here seven years and my experience is mixed. The rehab is excellent, the building is clean and many nurses, the case manager, social worker and some activities/front-desk staff were friendly, welcoming and went above and beyond. But the majority of care felt indifferent - long waits for help (often 15+ minutes), I once was left in feces for over an hour and staff refused to return, and I regularly had to fetch assistance myself. Food is terrible (bologna sandwiches, oversalted mushy veggies on styrofoam, not diabetic-friendly), showers are only weekly, nights can be loud, and activities are limited unless the activities team is involved. Overall: great rehab and some wonderful staff, but inconsistent care and unacceptable lapses - I cannot recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.38 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.7
    • Meals

      1.3
    • Amenities

      3.4
    • Value

      3.4

    Location

    Map showing location of Reservoir Center For Health & Rehabilitation

    About Reservoir Center For Health & Rehabilitation

    Reservoir Center For Health & Rehabilitation has a skilled and caring staff who help residents feel comfortable and safe in a clean, quiet setting. The center focuses on helping people recover and improve their daily lives, with programs for both short-term and long-term rehabilitation. Those living with chronic illnesses or disabilities get around-the-clock care, and there are special services for memory care and assisted living. The staff works with each resident to design care plans that fit their unique needs, and there are many services for health, therapy, and wellness. The center offers different activities each day to keep residents engaged and active, along with amenities meant to make life enjoyable and pleasant.

    There are unique care programs, like Passport™, that put the comfort and well-being of patients first. Reservoir Center has recognition as a Great Place to Work, accreditation from The Joint Commission, and a technology award for their partnership with Circadia Health. Residents have access to a range of post-acute services, including therapy, telehealth, home care, and hospice, so people don't have to worry about moving elsewhere if their needs change. Staff run quality and wellness campaigns like Fight the Flu and Sepsis Smart, and they also help with planning for care transitions and support for end of life care, falls prevention, and careful use of medications. The center offers job opportunities, including training courses and updates for its staff, plus holds seminars and webinars for continued education. Reservoir Center For Health & Rehabilitation serves many different health needs for seniors and tries to support each resident's ability to live as well as possible.

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