AnonymousLoved one of resident
    1.0

    Neglectful staff, medication errors, theft

    I had a terrible experience here — most staff were unhelpful or unknown (only 1–2 were decent) and staff often screamed at the elderly. My relative never saw a doctor, was given the wrong medication, belongings went missing, and we received no communication or appointment notifications; administration seemed not to care. The rehab team and a few hardworking caregivers were excellent, but I’m removing my relative and strongly warn others not to send their loved ones here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.33 · 3 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.3
    • Meals

      2.3
    • Amenities

      2.3
    • Value

      2.3

    Location

    Map showing location of Chapin Center

    About Chapin Center

    Chapin Center, found at 200 Kendall St in Springfield, Massachusetts, is a skilled nursing facility that offers several types of long-term care for older adults, and you'll notice facilities and services for folks with different levels of need, so you might see active seniors living in apartments and condos while others receive around-the-clock nursing care, and there are clinic staff, some who might speak languages other than English, who help with a wide range of needs. Staff at Chapin Center work together with residents, their families, and other team members to build care plans shaped for each person, whether that means help with day-to-day things like dressing and bathing, or dealing with medical needs and emotional support, and you'll find care options from independent and assisted living to specialized memory care for those with Alzheimer's or dementia-though memory care can cost quite a bit more than regular care for seniors over 65, usually about three times as much. Though you won't find detailed lists of awards or a dazzling profile of special amenities in public records, people say Chapin Center has a solid reputation for experienced staff and caring for its residents, and the team tries to give a comfortable living environment where independence and well-being matter, serving nutritious meals, making sure laundry gets done, and offering activities and rehab programs that include physical, occupational, and speech therapy for those that need to recover or keep busy. The facility also pays attention to quality improvement, with programs aimed at things like safe medication use, fall prevention, and staying on top of flu and sepsis risks, all while making sure residents' dignity and choice are respected, and you'll find staff ready to help with palliative and end-of-life care for people who need it. Chapin Center has ties with Mass Senior Care and uses a member portal with resources for caregivers and activities professionals, and they're involved in advocacy supporting caregivers and training staff, all part of keeping up with standards. Office hours aren't listed and there isn't a separate fax number or extra contact details, but if you look for nursing homes or rehab centers in Springfield the Chapin Center comes up, so you'll see it being considered for different levels of senior living from independent apartments to care for people who need 24-hour support and supervision. The community encourages people responsible for listings to add more photos, descriptions, and details since some information may still be pending or require an update, but the goal at Chapin Center stays clear: offering a safe, respectful place for seniors who need skilled nursing, memory support, recovery help, or simply a comfortable place to live in their later years, with services that can be shaped to personal needs and changing health.

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