The Villa At Osseo

    501 2nd Street Southeast, Osseo, MN, 55369
    2.7 · 10 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Therapy strong; staffing, safety poor

    I had a mixed experience. My mother's private room was clean with a nice garden view and the therapy team was excellent with good follow-up. Many staff were friendly and attentive (Mindy especially) and there were daily check-ins, but others were uncaring or inexperienced-night aides seemed untrained and ununiformed. The building felt old and cramped (AC taped to the wall, small rehab rooms, shared bathrooms), dining areas weren't always cleaned and the food had few-often terrible-options. I saw troubling safety/care lapses: meds late or left in rooms, no bed rails or lifts, slow assistance, dirty clothes/diapers not changed, oxygen/needs out of reach. At $300+/day I expected better-good therapy and some kind staff, but serious staffing, safety, and food issues.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.70 · 10 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.9
    • Meals

      1.6
    • Amenities

      2.5
    • Value

      1.0

    Location

    Map showing location of The Villa At Osseo

    About The Villa At Osseo

    The Villa At Osseo sits in Osseo, Minnesota, and has provided services since August 2013. The facility offers several living options including independent living, assisted living, memory care for residents with Alzheimer's or dementia, long-term care, short-term rehabilitation, transitional care, and home care services provided by trained aides. Residents can choose from private or semi-private rooms and the property has features like Wanderguard for added safety. Meals come from a professional chef with a variety of options for people with allergies or special diets such as diabetes, and there's all-day dining in a restaurant-style dining room. Housekeeping, laundry or dry cleaning services, and move-in help are available, as well as weekly family support and resident and family councils so everyone can share concerns and work to improve the community.

    Staff at The Villa At Osseo include Dietary Aides, Registered Nurses, Licensed Practical Nurses, and Nursing Assistants, and there are 92 team members. Nursing care is available 12 to 16 hours each day, with 24-hour supervision and medication management. They can help with everyday activities like bathing, dressing, and moving from one place to another. There's a call system for emergencies and the rehab unit has a spa-like, recently updated feel. The community has skilled nursing and is part of a larger Monarch Healthcare Management network.

    Life at The Villa At Osseo includes plenty to do with a business room, fitness and wellness programs, outdoor and walking paths, a garden, a game room, a spa, a fitness room, an activity room, a movie theater, and music and social programs, many organized by the residents themselves. Movie nights and scheduled activities happen every day, and families are welcomed to join events. For comfort, rooms come furnished with private bathrooms, air conditioning, kitchenettes, cable TV, telephones, and Wi-Fi, plus some semi-private setups. Meals focus on nutrition and enjoyment, and staff offer meal preparation for special dietary needs.

    Residents have parking, transportation for errands or appointments, move-in coordination, and concierge services. The facility is a Continuing Care Retirement Community or CCRC, which means different levels of care are all available in one community, and they accept Medicare and Medicaid insurance. Care plans get tailored to each person's health and daily living needs, so people get the support they want whether that's for daily activities, help after surgery or illness, rehab, or more serious nursing. There's a strong focus on social, mental, and emotional engagement, and the team works on making each day comfortable and supportive. Staff receive praise for being helpful, kind, and welcoming. The Villa At Osseo tries to change the way healthcare is given to seniors and keeps residents' safety and quality of life as a high priority with amenities, services, and supervision to meet many needs.

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