Highland Chateau Health Care Center

    2319 West 7th Street, Saint Paul, MN, 55116
    2.6 · 7 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Looks nice, care quality poor

    I moved my mom here and had a mixed experience. The place is impressive on the surface - spectacular room with a fridge, lots of activities (bingo, exercise), decorations and photos made it feel homey, and a few nurses and staff were genuinely helpful. But too many CNAs were horrible, call lights were routinely ignored, nurse response was delayed, and there were safety risks (falls, no follow-up) and signs of neglect - overmedication, yelling, staff not following instructions. Food was inconsistent, often cold and low in nutrition, no A/C for years, mice seen, no proper handicapped accommodations, and chronic short-staffing. I ultimately moved to another facility where staff treat us like family - lesson: not all that glitters is gold.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.57 · 7 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      2.4
    • Meals

      1.7
    • Amenities

      3.0
    • Value

      2.6

    Location

    Map showing location of Highland Chateau Health Care Center

    About Highland Chateau Health Care Center

    Highland Chateau Health & Rehabilitation Center sits in Saint Paul, Minnesota, and serves seniors who need skilled nursing or rehabilitation care, which means people get help recovering after surgery, injury, or illness, or get long-term support if they need it, and with its capacity for 64 certified beds, residents find private rooms, private bathrooms, air conditioning, kitchenettes, Wi-Fi, and cable TV, so life feels a bit more comfortable while staying there. The place accepts Medicare, Medicaid, Medical Assistance, and has contracts with Veterans Affairs, which makes paying easier for many people, and the daily life is shaped by both outside and resident-run activities, art and music sessions, community gardens, a library, walking paths, and a fitness room to help people keep busy if they want it, plus there's the barber/beauty salon, game room, spa, outdoor common spaces, and a movie theater right inside.

    Meals are prepared by a professional chef, served restaurant-style, and there are menus for folks with allergies or diabetes, with attention to both taste and health needs; laundry, housekeeping, moving-in help, and scheduled transportation are provided to take care of chores, and there's a business room for residents' needs, too. Doctors, therapists, and other medical professionals visit the center regularly, and the staff includes registered and licensed nurses, certified nursing assistants, and therapists, with a special group of professionals like an LPC, CDP, LNHA, LALD, CGCS, so residents see people who know what they're doing, and the center's run by Superior Healthcare Management, with union staff represented by UFCW1189, with James Westin and Tricia Maxfield serving as worksite representatives.

    People at Highland Chateau get help with bathing, dressing, and other daily tasks if they need it; there's a 24-hour call system plus 12-16 hour direct nursing care each day, round-the-clock supervision, and specific programs for pain, wound management, and infection control, and the therapy department covers physical, occupational, and speech therapy, which is meant to support recovery or just daily comfort, and there are even services for dentistry, hearing, podiatry, eye care, and psychiatric care on site. Discharge planning is thorough, aiming to help residents return home when possible, and the center does all sorts of laboratory work like X-rays and blood tests; transportation to appointments, daily activities, and outdoor programs help with getting out and about, and the center is near major shopping centers, restaurants, the Minneapolis-St. Paul airport, and the Mall of America, so friends and family usually find visiting convenient.

    One should know, though, Highland Chateau has a past marked by 113 total documented deficiencies in inspection reports, including issues with infection control and care planning, which led to it being flagged as a Special Focus Facility for ongoing quality concerns, and Ephram Lahasky is listed as holding ownership and managerial roles. The staff sets up care plans and reviews them for proper actions, and infection-control protocols are in place, but inspection history is public and may be important for families doing their research. Residents enjoy social gatherings and programs, but the facility remains a skilled nursing and rehabilitation center, focused on helping older adults recover, regain strength, and, for some, move back home.

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