Crystal Creek Health and Rehabilitation Center is a large, for-profit facility that offers both short-term rehabilitation and long-term nursing care. With a capacity of 158 beds, this center participates in both Medicare and Medicaid programs, making it accessible to residents who require skilled nursing following a hospital stay as well as those needing extended care when personal resources have been exhausted. The center is not part of a continuing care retirement community, and it caters to a variety of needs, from post-acute medical recovery such as after stroke, heart attack, infection, or injury, to ongoing support for individuals needing help with daily activities and medical management.
The rehabilitation services at Crystal Creek Health and Rehabilitation Center focus on supporting patients to regain function and independence after hospitalization. This is reflected in measures including nurse staffing, with residents receiving an average of three hours of nursing care per day, and the percentage of residents who require emergency room visits during their stay. Short-term residents at the facility, for example, have an emergency room visit rate of 15.3%. The center emphasizes safety, with falls resulting in major injuries reported as 0.0% among short-term residents, though the facility continues to address areas such as infection control, medication management, and menu planning to meet the diverse needs of those in its care.
For long-term residents, Crystal Creek Health and Rehabilitation Center provides daily assistance with activities such as eating, dressing, and using the bathroom. The staff strive to help residents maintain self-sufficiency, as noted by the 85.9% of long-term residents who are able to move, eat, and manage other common activities without assistance. The facility offers average consistency in weekend versus weekday staffing, and works to maintain an environment where residents receive necessary medical oversight as well as support for personal wellbeing. Flu vaccination coverage is part of their preventative care, with 70.2% of residents receiving annual immunizations according to the latest data.
Crystal Creek Health and Rehabilitation Center is subject to regular inspections by the Centers for Medicare and Medicaid Services and has implemented corrective actions in response to cited areas, such as the development of abuse prevention policies, upholding residents' rights, professional nursing standards, and improvements in food service safety and menu planning. Some deficiencies that have been addressed include ensuring the timely communication with residents and families regarding changes in health status, appropriate treatment and care per physician orders and resident preferences, as well as keeping the environment clean, comfortable, and homelike.
Supports are in place for residents with special needs, including those requiring dialysis and pharmaceutical services. The center has also focused on reducing medication errors, adhering to strict guidelines for storage and labeling of medications, and improving infection prevention and control measures. Handrails have been installed for resident safety along hallways, and increased attention has been paid to the quality and palatability of food and beverages served. The facility demonstrates ongoing efforts to resolve grievances promptly and promote self-determination and resident choice throughout the care experience, striving to enhance the quality of life and care for all who reside at Crystal Creek Health and Rehabilitation Center.