NHC Healthcare - St Charles

    35 Sugar Maple Lane, Saint Charles, MO, 63303
    3.9 · 11 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Clean facility with safety concerns

    I placed my mom here and overall I'm impressed: the newer facility is very clean, staff are warm, knowledgeable and responsive, food/activities (even an on-site ice cream parlor) and rehab/therapy are excellent, and administration/finance are professional and Medicaid-savvy. Downsides: rooms are small and often shared, the memory-care unit feels crowded with narrow hallways, parking/curb appeal is limited and it's on a busy street. There have been a few serious incidents (neglect/CNA verbal abuse and some hospitalizations), so I'd recommend visiting, asking about staffing and incident follow-up before deciding.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.91 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.2
    • Meals

      3.8
    • Amenities

      3.5
    • Value

      3.9

    Location

    Map showing location of NHC Healthcare - St Charles

    About NHC Healthcare - St Charles

    NHC Healthcare - St Charles serves older adults with many care options and is a 120-bed facility offering both short and long-term stays in a comfortable setting where people can get help with daily tasks, skilled nursing, and medical care, and it's where licensed nurses and therapists work around the clock to support residents, whether someone needs physical therapy, help to recover after surgery, or ongoing care for chronic illness, so the staff, including specialized physicians, nurses, and a clinical social worker, try hard to create personalized treatment plans that focus on each person's needs and comfort and there are memory care services, Alzheimer's care, assisted living, independent living, and advice for planning care transitions, and many people use the rehabilitation center for orthopedic recovery or speech and occupational therapy with both inpatient and outpatient therapy options, while the home health care team, who are Medicare-certified, can help patients at home with things like medication management, wound care, and other health needs and non-medical home care services help folks with meal prep, bathing, grooming, cleaning, and getting around the house, so there is support for many situations, and Caris Hospice provides end-of-life care that tends to a person's comfort, dignity, and emotional or spiritual needs. The kitchen staff works with a dietitian to make sure meals fit each resident's diet and health requirements, trying to keep everyone as healthy and happy as possible, and daily activities aim to help maintain independence and a sense of home, but it's important to know that the nurse hours per resident are a bit below the state average with 3.11 hours per day, and nursing staff turnover is higher than usual, and state inspections found 10 deficiencies, including two related to infections, and past issues have included infection control and safety violations, so while NHC Healthcare - St Charles has a wide group of services managed by Melvin Rector and Robert Ussery, and is part of the National Healthcare Corporation, families may want to review reports and visit to make sure it's the right fit.

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