Birch Pointe Health And Rehabilitation

    3705 South Jefferson Avenue, Springfield, MO, 65807
    3.1 · 7 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Routinely ignored, unsafe, incompetent care

    I wanted to like this place - it looks nice and smells clean on entry - but my experience was awful. My loved one was routinely ignored: cold, poor meals, dining left unattended, no oral care, soiled clothing for days, feces on curtains/walls and urine on floors, and residents fell without help. Staff seemed overwhelmed and some were kind, but overall incompetent; admin and nursing leadership were absent or gave inaccurate info, medication/allergy chart errors occurred, and COVID/visit handling was mishandled. My relative lost weight, had a fall and readmission, and I would not recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.14 · 7 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.1
    • Staff

      2.1
    • Meals

      1.5
    • Amenities

      2.5
    • Value

      3.1

    Location

    Map showing location of Birch Pointe Health And Rehabilitation

    About Birch Pointe Health And Rehabilitation

    Birch Pointe Health and Rehabilitation sits over on South Jefferson Avenue in Springfield, MO, and you'll find it's a pretty big place, running about 68,000 square feet, able to hold up to 120 people at a time, which is a good-sized crowd for a nursing home these days, and they've got themselves split into these three "communities" which let them focus care better for different needs-memory care, short-term rehab, or long-term stays, and they have folks who really know dementia and memory issues, seen a lot of it over the years, and they keep people busy with organized activities, since they know that can help. Residents have courtyards to get some fresh air, they can get their hair done at the salon, grab a snack at the bistro, and even use wireless internet if that's something someone's into; they also offer private dining spots, day spaces, and even a gift shop tucked within, so if a neighbor or loved one wants to bring something by, there's a place for that. Honestly sometimes you'll hear people say the place is safe and secure, and the staff tries to promote trust, but staffing levels don't always meet needs, and some say care can slip below what's expected-goes to show nursing homes have their share of hard moments, so it's worth paying attention to. Connected with CoxHealth network and Senior Living Management Group, Birch Pointe works with doctors, therapists, and other healthcare folks, offering physical and occupational therapy for those who need to get back on their feet, and they've built out things like health libraries, events, and resident education programs to keep folks learning if they wish. There's respite care if a family needs a break, and you'll see quite the focus on keeping each person's care plan tailored to what suits them best, paying attention to detail whether it's a quick stay or something permanent. Some people will say the building looks state-of-the-art and the setting's comfortable, but it's important to know it can feel like any classic nursing home, with risks for short-staffing and all the usual downsides, so it's always a good idea to visit, talk to staff, and see how things really run, though there's no denying Birch Pointe offers a full range of healthcare and support if that's what's needed.

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