Brookhaven Nursing & Rehab

    3405 West Mt Vernon, Springfield, MO, 65802
    2.0 · 8 reviews
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Caring staff but systemic problems

    I stayed here briefly. The nurses and therapy were excellent and the director was kind, but overall the experience was mixed and often frustrating. Meals were cold and hard to chew; my room arrived late, wasn't as promised and stayed cold; smoking at the entrance plus a strict no-window policy made ventilation poor. Care was inconsistent and slow-ostomy care was delayed, medications (including hydrocodone) ran out or were delayed with Tylenol substituted, and delayed attention contributed to wound necrosis and urgent surgery. Bathrooms were dirty, floors sticky, laundry was lost and never resolved, transportation and social services were unhelpful, and staff communication was poor or misleading. In short: some very caring staff, but systemic problems with staffing, meds, cleanliness, and communication make me wary.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.00 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.9
    • Staff

      2.1
    • Meals

      1.5
    • Amenities

      1.5
    • Value

      2.0

    Location

    Map showing location of Brookhaven Nursing & Rehab

    About Brookhaven Nursing & Rehab

    Brookhaven Nursing & Rehab provides a wide range of care options for seniors, offering rooms set up for different needs including active adult living, independent living, assisted living, memory care, home care, adult day services, long-term care, skilled nursing, home health care, and hospice care, and the building's set up with wheelchair-accessible showers, baths, and tubs, helping folks with daily routines. The facility has 90 certified beds and skilled nursing staff around to deliver care, working to keep up infection control standards and focusing on safety with supervision to reduce accidents and hazards, going over these things in regular inspections. Residents can use both indoor and outdoor common areas, with activities happening on and off the property, including devotional gatherings, and they serve meals with options like kosher and vegetarian, though there have been some nutrition and dietary issues reported, mostly about food handling and the taste or temperature of the food. Brookhaven provides services like non-ambulatory care, incontinence help, and care for people with higher medical needs, and if someone needs to go to an appointment, they've got transportation using accessible vans. Nurses and staff are available to help with personal needs, but the nurse staffing level comes out to 3.11 hours per resident each day, which is a bit lower than the state average, and while nurse turnover is about 51.7%, that's still lower than most places in the area. You'll find respite or short-term stays, rehab therapies to help people recover, and everything's led by Ltc Management Services Llc, with James and Judy Lincoln as owners, each holding half ownership since December 2014. They say they're dedicated to improving life for residents and staff, and the staff tries to offer personalized services based on each person's needs, always under the eyes of physicians when it comes to quality of care and overall well-being. Brookhaven's got a presence on Facebook, and if residents or families want to come see the place, they can take a virtual or in-person tour, get in touch easily by phone or email, and inquire about the details and daily routines if they're curious.

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