Woodcliff Lake Health & Rehabilitation Center

    555 Chestnut Ridge Road, Woodcliff Lake, NJ, 07677
    3.6 · 7 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Caring staff, inconsistent administration, hesitant

    I have mixed feelings. Many hands-on caregivers - Maryann, the therapists and some nurses - were loving, attentive and gave excellent rehab and personal attention. But administration and much of the nursing/aide staff were inconsistent and unprofessional: poor communication (wrong medical proxy handling, unreturned messages, conflicting call lists), nursing unaware of walking allowances, pressure to discharge, long waits for bathroom help, infrequent showers and rude or inattentive aides. Our Oakland rehab stay was awful; moving to Woodcliff Lake rehab was phenomenal. I appreciate the caring people here, but the operational and nursing failures make me hesitant to recommend the facility overall.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.57 · 7 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.2
    • Meals

      3.6
    • Amenities

      3.6
    • Value

      1.0

    Location

    Map showing location of Woodcliff Lake Health & Rehabilitation Center

    About Woodcliff Lake Health & Rehabilitation Center

    Woodcliff Lake Health & Rehabilitation Center sits at 555 Chestnut Ridge Road in Woodcliff Lake, New Jersey, and is part of the Family of Caring Healthcare Systems, and you'll see that it's family owned and operated with a long history of caring for people in need of short-term recovery or long-term care, and the building's got a warm feel with its grand piano, welcoming library, cozy fireplaces, and that rolling circular drive at the entrance where visitors can come and go easily. The center runs every day, including weekends, from eight in the morning until eight in the evening, and it has a dedicated rehabilitation wing that's separate from the rest, designed for people who are working hard to get better after surgery, injury, or illness, like hip fractures, strokes, or even cardiac and respiratory incidents. The patient suites come in private or semi-private styles, all equipped with flat panel TVs, wireless internet, and private bathrooms, so privacy and comfort go hand in hand, and the big bright common rooms have elegant décor, fireplaces, and big TVs, while outside you'll find decks and patios with lounge chairs for sitting in the sun when weather permits.

    The healthcare teams there bring together a physiatrist, nurses, certified nursing assistants, personal support workers, physical therapists, occupational therapists, speech therapists, a social worker, and a registered dietitian, and they stay on site day and night to help with everything from recovering after surgery to managing complex medical needs, including diabetes care, IV/infusion therapy, wound care, respiratory therapy, and even amputation and orthopedic recovery. Doctors are on call, and the staff has a reputation among some families for being attentive and kind, always busy supporting a wide range of patient needs-pneumonia, traumatic injuries, neuromuscular diseases, cardiac and pulmonary rehab, or even stroke recovery. There's transitional care and rapid recovery programs, as well as subacute and long-term care, plus hospice and respite services for those who need extra help or just a short stay.

    Meals are served three times a day in bright, nicely decorated dining rooms, with nutrition staff who pay attention to special diets, including gluten-free options, and the kitchen works under an accomplished chef, with snacks and help available at any time. Residents can take part in many organized activities since recreational and therapy teams run daily events-everything from art therapy, music, movies, cooking clubs, gardening, and outings in the community, to religious services, pet therapy, and exercise classes. The Wi-Fi and computers in common areas and suites keep people connected, and there's a focus on recovery but also on enjoying life, with large screen TVs for movies, quiet reading nooks, and plenty of outdoor space when the weather's nice.

    Woodcliff Lake Health & Rehabilitation Center is registered by Bergen County as a nursing facility and has recognition for deficiency-free surveys from the state, and the building stays clean and cheerful inside, with a strong sense that the staff and the families who choose this facility value a good balance between healthcare and comfort, whether someone's aiming for recovery and a safe return home or needing a longer stay with continuing support. The staff treats a range of health conditions, uses in-house therapy providers, and works to help each person reach the best outcome possible, all while making the atmosphere steady and welcoming, keeping in mind that sometimes people just need a place that runs well, feels safe, and helps them feel like themselves as much as possible.

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