Glen Island Center For Nursing And Rehabilitation

    490 Pelham Road, New Rochelle, NY, 10805
    1.2 · 11 reviews
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Unsafe neglectful care unresponsive staff

    I stayed here and my experience was awful. Nurses and many staff were rude, unresponsive to call bells, and frequently lazy or uncaring; I saw delays in bathroom assistance, missed diaper changes, and a bed sore and pneumonia episodes that were handled poorly. Pain meds and prescriptions were slow or denied, medications were sometimes wrong, and I watched staff ignore low oxygen and other medical needs - the administration and supervisors were unorganized and dismissive. Phones and communication were unreliable, rooms were dirty at times (mice/water bugs reported), and the food was terrible. A few staff - about three nurses and teams in recreation, PT, kitchen, housekeeping, and maintenance - were thoughtful and did their jobs well, but overall the place felt unsafe and not worth the money. I would warn others to be very careful about sending a loved one here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    1.18 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.3
    • Staff

      1.4
    • Meals

      1.8
    • Amenities

      3.0
    • Value

      1.0

    Location

    Map showing location of Glen Island Center For Nursing And Rehabilitation

    About Glen Island Center For Nursing And Rehabilitation

    Glen Island Center For Nursing And Rehabilitation sits at 490 Pelham Road in New Rochelle, NY, and this facility does quite a bit for people who need different types of help, whether someone needs short-term rehabilitation after an illness or surgery, long-term care, or skilled nursing, the staff works to support recovery and daily living. Skilled caregivers provide 24-hour nursing care and handle duties like bathing, restroom help, dressing, walking, and grooming, which can really make day-to-day life more comfortable for folks who have trouble managing on their own, and while they're serious about dignity and respect, they also like to bring a little companionship and entertainment-games, reading, or crafts, whatever keeps the mind active. The rehab team offers speech, occupational, and physical therapy to help people regain strength and skills, and there's a focus on personal needs with home-like comforts and modern medicine, which really seems to be their thing, and they look at the whole person, not just medical issues, by offering things like social visits, planning outings, and even pet care, taking stress off families if that's something needed. They also run specialty programs in neuro and pulmonary rehab, along with cardiology services, so people with more complicated medical needs don't fall through the cracks, plus they help organize medications and meals, especially if someone has dietary restrictions or trouble remembering what to take. The facility earned Five-Star Quality Ratings for several years in a row, and the team's experience shows in their ability to tailor care plans, meaning every resident or patient gets looked after based on their unique situation. People who want to return home can use Glen Island's private nursing services or home care, where caregivers offer in-home assessments and ongoing help, from cleaning and errands to keeping folks social and active, which is good for seniors who want to stay independent as long as possible, and the "Comfort Match" helps make sure those who do want to live at home get matched with suitable support. The environment always aims to feel warm and compassionate, trying to make sure everyone lives in comfort and safety, whether they're recovering from injury or need longer-term care because staying engaged and cared for through every stage of aging seems to matter most here.

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