Azalea Health & Rehab Center

    3800 Independence Boulevard, Wilmington, NC, 28412
    3.3 · 10 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Great rehab, inconsistent nursing care

    My mother stayed here for rehab and the facility is beautiful, very clean, with roomy private/shared rooms, courtyards, a front porch, good food, activities, nail/hair services, TVs/phones included, and excellent PT/OT and rehab therapists. Many staff were friendly and helpful and the rehab team was outstanding, but nursing care was inconsistent and understaffed - she was left in a wheelchair for 2.5 hours waiting for bed assistance, call-button responses were often slow (weekends worse), and I had to do some care myself. I saw clinical lapses: a nurse unaware of diabetes so blood sugar wasn't checked, a lidocaine patch left for days, and a missed diuretic that contributed to pulmonary distress and an ER visit. There were occasional plumbing/sewage issues, rooms not ready, and a few rude staff or dirty laundry incidents. Medicare covered the stay; overall great rehab, facility, and food, but be cautious about nursing responsiveness and medical oversight.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.30 · 10 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.5
    • Meals

      4.5
    • Amenities

      3.2
    • Value

      4.0

    Location

    Map showing location of Azalea Health & Rehab Center

    About Azalea Health & Rehab Center

    Azalea Health & Rehab Center sits on Independence Boulevard in Wilmington, NC, having opened in 2013 as a state-of-the-art skilled nursing facility, and provides both short-term rehabilitation and long-term skilled nursing care with a focus on medical and personal needs for seniors. Staff at Azalea include dedicated nurses and therapists who help residents with strength, mobility, memory care, and daily health, and the team is known for their compassionate approach, which families tend to appreciate around here, though you'll find nurse turnover is fairly high at about 72.7%, with nurse hours per resident each day averaging 3.56 hours. The center has 80 certified skilled nursing beds and offers services that include respite care, assisted living, and personal care, and then there's the therapy department that supports people getting back on their feet after illness, surgery, or injury, with some options to pre-register for rehabilitation programs before planned surgeries to make transitions from hospital to care a little smoother. The main language is English, and you'll find amenities that try to make life more like home, with activities, therapy programs, access to local Wilmington events like the North Carolina Azalea Festival, and staff who pay attention to individual needs. The center supports elective surgeries by helping people plan their rehab stay ahead of time, and it tries to offer some choices about living arrangements and daily routines in hopes of supporting respectful care. Saber Governance, LLC has managed the facility since 2019, with Brian Joiner and administrator Alisha Cook leading operations, and the group is affiliated with Saber Healthcare Group, a for-profit health corporation. Azalea Health & Rehab Center has received recognition from the American Health Care Association for efforts in lowering hospitalizations, improving satisfaction, and managing medications, but the facility's record isn't without issues like some deficiencies noted for keeping resident information private (F0842), not always ensuring a safe environment free from accidents (F0689), and some infection control and care safety problems found on inspection reports, so these are ongoing matters for them to address. The staff provides a professional, individualized approach but as of now the center isn't accepting new patients; still, for the folks who live there or visit, the atmosphere feels home-like and the staff tries to keep daily life comfortable while handling both medical and personal needs under one roof.

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