Willowbrook Terrace is a small, for-profit senior living facility located in Pendleton, Oregon, offering both short-term rehabilitation and long-term care services. With a capacity of 59 beds, Willowbrook Terrace is not part of a continuing care retirement community but participates in both Medicare and Medicaid programs, ensuring accessibility for a range of financial needs. Residents at Willowbrook Terrace receive support in various aspects of daily living and medical care, with an average of 4 hours and 36 minutes of nurse staffing provided for each resident per day. The home is designed to assist those recovering from hospital stays and those who need daily support with medical and non-medical tasks such as administering medications, dressing, eating, and mobility.
Short-term rehabilitation at Willowbrook Terrace is focused on individuals who are regaining strength and independence after hospitalizations due to events like strokes, heart attacks, infections, or injuries. Notably, 37.2% of residents receiving short-term care are able to return home after their stay. The facility shows a strong record in patient safety, with no falls resulting in major injuries and attention to infection control, though 5.5% of short-term experiences result in serious infections requiring hospitalization. Emergency preparedness is a focus, as 16.1% of short-term residents have had emergency room visits during their stay, and for the broader resident base, there are approximately 3.3 emergency room visits per 1,000 patient days.
For those in long-term care, the ability to maintain independence is valued, with 89.3% of residents maintaining the ability to move, eat, and perform other activities without assistance. Preventive health is also prioritized, shown by the administration of annual flu vaccinations to 86.8% of residents. However, there are challenges in maintaining consistent staffing levels during weekends when compared to weekdays.
Recent inspections have led to identified areas for improvement in care planning, daily assistance, medication management, food safety, and abuse prevention. Interventions have been put in place to address issues such as developing comprehensive care plans, providing assistance with activities of daily living, ensuring appropriate medical treatment according to residents’ preferences, and maintaining safe environmental conditions. Pharmacy oversight, dose management with psychotropic medications, and proper food storage and preparation have also been addressed. There have been investigations around the provision of safe and appropriate care, particularly relating to the exploration and timely reporting of suspected abuse, and subsequent follow-through according to professional standards.
Willowbrook Terrace has a commitment to resident safety, with adherence to National Fire Protection Association standards as reflected in recent inspection cycles. Over the last three years, the facility has paid fines totaling $20,313 in response to identified deficiencies, reflecting ongoing monitoring and regulation of care standards. The focus at Willowbrook Terrace remains on improving outcomes for residents, fostering their ability to regain or maintain personal independence, and ensuring a safe, caring, and homelike environment for seniors.