Hanover Hall

    267 Frederick Street, Hanover, PA, 17331
    3.1 · 8 reviews
    • Independent living
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Homey facility but serious lapses

    I placed my father here and overall the place is homey and comfortable - roomy rooms where you can bring your own chair/TV/photos, a glassed terrace with a nice view, exquisite gardens, round dining tables that encourage conversation, delicious meals at times, and lively activities (music, games, pet therapy) that helped him make friends. The nursing staff were often excellent, compassionate and responsive, and it's suitable for rehab and long-term/dementia care. That said, administration communication has been poor, moves were mishandled, and I witnessed serious hygiene and care lapses (sheets not changed, delayed showers and pain meds, dirty roommate, meals sometimes unfit), plus occasional unfriendly staff - so despite many positives, it wouldn't be my first choice.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.13 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.7
    • Meals

      3.7
    • Amenities

      4.0
    • Value

      3.1

    Location

    Map showing location of Hanover Hall

    About Hanover Hall

    Hanover Hall sits as a skilled nursing facility with 151 certified beds and an average of about 113 residents each day, and you'll find that it offers both short-term and long-term care, covering services like physical, occupational, and speech therapy for people needing some help with rehabilitation after an illness or injury, and the facility's got a rehabilitation gym that's described as state-of-the-art by those who use it. Staff here provide 24/7 skilled nursing care to people who may need help with daily activities like eating, bathing, dressing, or toileting, and there's support for families too, with respite care that gives caregivers a break, as well as hospice care for those at the end of life, where the focus is always on comfort and dignity. Hanover Hall keeps a team of nurses and other staff who've gone through years of service and get continuing education, though nurse turnover here is higher than average at 55.6 percent, and the nurse staffing clocks in at 3.04 hours per resident per day, which falls a bit below the state's usual numbers. You'll see the place gets recognized for a high-quality rehabilitation program, with recognition from the local medical community and awards like the Malcolm Baldridge Bronze Award in 2018 and Silver in 2020, and it works with most common insurances and both Medicare and Medicaid, so folks don't end up lost in paperwork, but it's good to mention there have been deficiencies found in inspections-59 in total-including some related to providing safe dialysis care, making full care plans, and following infection control standards, which is important for anyone making choices about care. Hanover Hall also has hospital partnerships for a more complete circle of care, and over 200 people from the local Hanover community work there, so there's always someone around to answer questions or lend a hand, and families or future residents can schedule a tour, meet the staff and residents, and see the rehabilitation and nursing services in person. The website for Hanover Hall is hannoverhall.com. There's not much detailed information about amenities or other unique features you might be looking for, but folks say the approach is person-centered, and support is available anytime, day or night.

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