The Belmont at Twin Creeks

    999 Raintree Circlecle, Allen, TX, 75013
    2.4 · 51 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Excellent therapy but unreliable care

    I had a mixed, first-hand experience. The therapy team was outstanding and helped my mom recover - many nurses and aides were kind, motivating and professional - but nursing care and basic attention were inconsistent and sometimes dangerous: long call-button delays, missed baths and linen changes, unsanitary rooms, ignored symptoms, medication and communication failures, even falls and infections. The building looks nice, but staffing, responsiveness and quality control are hit-or-miss; I'd use it for short-term rehab with close oversight, not for long-term care unless you're ready to advocate constantly.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.35 · 51 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.4
    • Staff

      2.5
    • Meals

      1.7
    • Amenities

      2.6
    • Value

      1.2

    Location

    Map showing location of The Belmont at Twin Creeks

    About The Belmont at Twin Creeks

    The Belmont at Twin Creeks is a senior living community for people aged 55 and older, and it takes care of folks with different needs, offering everything from independent living and assisted living to skilled nursing, memory care, and home care, where residents might move in and live pretty independently, get help with daily tasks, or need ongoing medical help, and here you've got access to services like physical, occupational and speech therapy, pharmacy open all week, in-house lab and X-ray, and you can get around-the-clock nursing when you need it, plus, if someone needs help after surgery or while recovering from a stroke or heart trouble, they've got specialized therapy and recovery programs. The building has 112 beds and belongs to Cantex Continuing Care, and it's one of those places with nice outside sitting areas-like one over by the front entrance and another across from the front desk-and if you like, there are courtyard patios and neighborhood cafes, so residents can spend time inside or out, and they try to make things comfortable and safe, focusing on personal dignity and activity programs, which matter a lot as people get older and want to stay busy and social. When it comes to medical care, you'll see things like intravenous therapy, wound care, respiratory therapy, even tracheotomy care if that's what a person needs, and care plans are made just for each resident, with some help from doctors and nurses working as a team-you do get memory care here that's separate from other areas, so people with things like Alzheimer's have staff who know what to do. There are services in place if you need help with meals, hygiene, or social services, and if someone is moving in or going home, they handle planning and transitions. The average number of residents is in the nineties, so it's not too crowded or too empty, and even though they have a high satisfaction rating, there have been some health inspection findings, like infection-related issues and a few problems with reporting suspected abuse and dental care, and even a fine, which is good for people to know about so you can ask the staff more questions about how they're following up. The community uses evidence-based care and keeps in touch with outside providers, and you can schedule a tour or ask for more details about costs, which is handy if you want to get a sense for the place, see the rooms, and meet the people working there or living there, since every person's situation and needs are a little different.

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