AnonymousLoved one of resident
    1.0

    Clean facility but terrible care

    I had mixed experience. The building is exceptionally clean, rooms/dining room/salon/library are nice, the food (and mid-day ice cream) was excellent, and many staff were welcoming, knowledgeable and attentive. But I found my mother-in-law without pajamas and told she'd soiled herself; an incompetent nurse and overall awful treatment mean major changes are needed. Renovations are ongoing, Medicaid isn't accepted, and I would not trust them with a vulnerable loved one.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.60 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      4.0
    • Meals

      4.0
    • Amenities

      5.0
    • Value

      3.6

    Location

    Map showing location of The Arbors

    About The Arbors

    The Arbors sits at 1910 Medi Park Dr in Amarillo, TX, and runs as a non-profit community offering several senior care services, and when you walk in you'll see a large building with 120 certified beds and about 89 residents, which comes out to a 74% occupancy rate, and you'll notice that the place keeps things safe with a fully sprinklered facility and a 24-hour call system for emergencies and fast response if something happens, and they provide support for older adults in different situations, whether somebody needs independent living, assisted living, memory care, dementia care, skilled nursing, respite care, or even some help at home, and they don't have a hospital on-site, and there's no big company that owns multiple nursing homes here, since it's just this one on its own.

    The staff at The Arbors includes registered nurses (RN), licensed practical nurses (LPN), and certified nursing assistants (CNA), where each resident gets hours from each type depending on their care needs, and you'll see them helping with bathing, dressing, transfers, managing medicines and health issues like infections, mobility decline, or bed sores, and they keep up with vaccinations, with 97% of long-stay residents getting flu shots and 100% up to date on pneumonia vaccines, which is good for most seniors. When families or residents want to talk about what's best or share suggestions, both family and resident councils meet regularly, and the place is open to quality indicator surveys, so people can check past performance, and it meets caregiver-to-senior ratio requirements.

    The Arbors has several housing choices designed for those 55 and older, with private furnished rooms offering bathrooms, air conditioning, kitchenettes, telephones, cable TV, and high-speed Wi-Fi, plus you'll see housekeeping and laundry services each week. Meals come from a professional chef and there are special menus for allergies, diabetes, and other needs, and dining is social. There's a library for reading, outdoor garden spots, walking paths, and places to sit outside, plus there are indoor rooms like a fitness room, game room, movie theater, arts room, and an activity area, and a wellness/sauna/spa, so there's something to do throughout the week, with scheduled daily activities, movie nights, music programs, both community-sponsored and resident-run events, and outings when people want to get out; transportation and parking are available for residents and guests, too, and driving directions are easy to get.

    The Arbors participates in both Medicare and Medicaid for those who qualify, and they let people tour the facility to see the amenities and meet staff, and it's good to check credentials or licenses since Care.com verifies theirs monthly, and there's no long-term contract for continuing care here, but more a focus on supportive living no matter your care level. The Arbors isn't listed as a special focus facility and doesn't operate as a continuing care retirement community, but it still offers several care options under one roof and local programs to support residents' health and lifestyle. If you want to see what daily life is like or learn how the community works, tours can be set up to look around and talk to people living or working there, and the overall goal is providing a comfortable, practical, and supportive home for seniors in Amarillo.

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