AnonymousLoved one of resident
    2.0

    Caring staff, inconsistent care, neglect

    My experience was mixed. Many nurses, therapists and day staff were professional, caring and hardworking - Leslie and Mac stood out - rooms are spacious, meals often good, and activities plentiful. However I also saw persistent urine/other odors, inconsistent cleanliness, delayed or missed meds and therapies, ignored call buttons, weight loss/bedsores and poor handling of complex medical needs and paperwork. Administration and some night staff were unhelpful; billing and intake had problems. Visit unannounced and be cautious - this place can provide excellent care, but serious neglect is possible.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.07 · 15 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.2
    • Meals

      2.9
    • Amenities

      3.0
    • Value

      1.0

    Location

    Map showing location of Heritage Oaks

    About Heritage Oaks

    Heritage Oaks sits in a quiet part of Arlington, Texas, and offers a calm place for seniors to live with plenty of support, and you walk in and see residents visiting, staff helping people, and activities happening throughout the day, which is nice because there's a strong push here for both independence and social life, but nobody's ever left alone if they need anything, since there's a round-the-clock supervision and a call system for emergencies. The place runs every day from 9:00 in the morning to 9:00 at night, making it easy for families to visit or help out. Heritage Oaks has 204 certified beds and serves as a skilled nursing facility with licensed staff, and folks here get help with things like bathing, dressing, and managing their medicines, plus there's support for people with Alzheimer's or chronic illnesses as well as folks just needing a little more help after surgery or for the long term. Nurses and therapists work with residents to make personalized care plans, using up-to-date treatments, and the staff includes multilingual caregivers who speak English, which helps everyone feel at home, and they've all been through both skills and sensitivity training to ensure respectful care.

    The community offers a bunch of services including independent living, assisted living, memory care, long-term care, and even hospice and respite stays when someone needs a break. There's also physical, occupational, speech, and respiratory therapies, all handled on site, and plenty of specialized attention for folks coming out of the hospital or managing ongoing health problems, so the rehabilitation team works closely with each person to help them regain strength or manage new changes. They've got an emergency alert system to keep everyone safe, and nurses are there for 12 to 16 hours each day, with a full staff on call 24 hours.

    Meals get prepared by a chef who works with special diets and people eat in a big dining room with restaurant-style service, or in their rooms if they want privacy, and the kitchen staff pays close attention to nutrition, making sure meals fit individual needs while still offering choices day to day. Rooms come furnished with private bathrooms, cable TV, kitchenettes, phones, air conditioning, and Wi-Fi, so there's comfort and modern convenience all around, plus the facility itself is up to date with the latest technology.

    Residents stay busy here if they want, with dominoes, bingo, art classes, jewelry-making, movie nights in their own theater, and trips out to stores like Walmart or the Dollar Store, and activities happen both as community events and resident-run clubs, so everyone gets a chance to join in, or just enjoy some quiet time on their own in the gardens, fitness room, library, or arts room. Staff help coordinate move-ins, and Heritage Oaks offers transportation, parking, laundry, housekeeping, and business room services, and there's a spa and wellness area as well.

    The facility is operated by a for-profit limited liability company and is recognized with accreditations from groups like the Joint Commission, showing a focus on quality and safety. Heritage Oaks accepts both Medicare and Medicaid, and offers payment plans, which makes it easier to plan for care. With its focus on respect, compassion, and a nurturing atmosphere, Heritage Oaks gives residents and families a practical and comfortable option for skilled nursing, rehab, or assisted care, making sure people feel cared for and at home.

    People often ask...

    Nearby Communities

    • Exterior view of a single-story brick building with a covered entrance, surrounded by landscaped greenery and trees under a blue sky with scattered clouds.
      $2,625 – $3,050+3.9 (110)
      Studio • 1 Bedroom • 2 Bedroom
      independent, assisted living, memory care

      Truewood by Merrill, River Park

      3201 River Park Drive, Fort Worth, TX, 76116
    • Exterior view of Texas Star Assisted Living facility showing a stone sign with the facility name and a building entrance with stone pillars and a covered driveway under a clear blue sky.
      $4,450 – $5,025+4.3 (76)
      Semi-private • Studio
      independent, assisted living, memory care

      Vitality Court Texas Star

      650 S Greenville Ave, Allen, TX, 75002
    • Exterior view of Belmont Village Senior Living West Lake Hills building with a covered entrance, stone and beige facade, trees, and a partly cloudy blue sky.
      $8,000+4.4 (117)
      1 Bedroom
      independent, assisted living, memory care

      Belmont Village Senior Living West Lake Hills

      4310 Bee Caves Rd, West Lake Hills, TX, 78746
    • Front exterior view of the American House Town and Country senior living facility with a circular driveway, landscaped greenery, and an American flag on a flagpole under a wooden entrance canopy.
      $5,000+3.9 (61)
      suite
      assisted living, memory care

      American House Town and Country

      1020 Woods Mill Rd, Town and Country, MO, 63017
    • Exterior view of a large, multi-story residential building with balconies and a tower-like structure at one corner, surrounded by landscaped greenery and walkways with people walking and sitting nearby during dusk.
      $7,071 – $9,192+3.6 (26)
      Semi-private • 1 Bedroom • Studio
      independent, assisted living, memory care

      Marvella

      825 Mount Curve Blvd, St. Paul, MN, 55116
    • Exterior view of a senior living facility named The Ashton on Dorsey, featuring a large covered entrance with stone pillars, multiple windows, and three flagpoles with flags in front of the building under a clear blue sky.
      $4,100 – $6,900+4.7 (76)
      Studio • 1 Bedroom • 2 Bedroom
      independent, assisted living, memory care

      The Ashton on Dorsey

      1105 Dorsey Ln, Louisville, KY, 40223

    Assisted Living in Nearby Cities

    80 facilities$4,332/mo
    81 facilities$4,264/mo
    91 facilities$4,577/mo
    71 facilities$4,456/mo
    98 facilities$4,576/mo
    50 facilities$4,717/mo
    76 facilities$4,410/mo
    105 facilities$4,569/mo
    45 facilities$4,172/mo
    107 facilities$4,629/mo
    64 facilities$4,599/mo
    30 facilities$3,822/mo
    © 2025 Mirador Living