AnonymousCurrent/former resident
    5.0

    Excellent care overall, prior neglect

    I've seen both extremes. At prior facilities I experienced neglect - poor postop wound care, a stage-3 bedsore, refused diaper changes, infrequent glucose and BP checks, delayed linen changes, hallways smelling of urine, high staff turnover and unresponsive billing - I had licensing concerns and I would not recommend them. At Legend Oaks West on Queenston everything was night and day: admitting was smooth, therapy was excellent, staff were caring, professional and responsive, the place was clean, respectful to me and my family, and activities were fun; food was decent. Downsides: staffing felt stretched at times and much of the discharge paperwork fell on my family. Overall I had a great experience and would return happily.

    Pricing

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    Amenities

    2.55 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      2.3
    • Meals

      2.0
    • Amenities

      1.0
    • Value

      2.5

    Location

    Map showing location of Legend Oaks

    About Legend Oaks

    Legend Oaks Healthcare and Rehabilitation Center - Northwest Houston, located at 7107 Queenston Blvd, Houston, TX 77095, is a nursing home and senior care center that serves older adults with long-term care, short-term rehabilitation, hospice, and more, all under the operation of Legend Oaks - West Houston LLC. The staff includes nurses, doctors, dentists, podiatrists, and therapy specialists like speech, occupational, and physical therapists, many available on call or at the facility, with care provided 24 hours a day, 7 days a week. Legend Oaks offers skilled nursing, help for high acuity care needs, and keeps caregivers on staff to make sure residents get help as needed, including with walking and wheelchair use, and the staff maintains a caregiver-to-senior ratio that meets Texas licensing rules. The center supports people who need skilled nursing, independent living, assisted living, dementia care, or memory care, and it helps residents and their families understand the different types of care available.

    Rooms offer housekeeping, kitchens or kitchenettes, safety features, wheelchair accessible showers, washers and dryers, cable TV, and Wi-Fi, and safety is further provided by sprinkler systems and maintenance staff. Social activities, arts and crafts, fitness programs, and regular education events are available, with monthly activity calendars and devotional services offered, plus indoor and outdoor gathering spaces, a fitness center, a game room, and salon/barbershop. Residents get meals in the dining room and can use laundry and dry cleaning services. Assisted transportation helps residents get to medical appointments, and the center's neighborhood has hospitals, pharmacies, and shopping nearby, so getting to outside services or stores is easier. The staff also helps with personal care, therapy, and hosts initial consultations and assessments, then works with families on care planning, discharge needs, and waiting lists, using a process based on the principles of Patient First, Respect, Integrity, and Stewardship.

    Home health and hospice care are available, and respite care can be arranged. People using long-term care insurance can do so here. The staff is described as caring and professional, meals are nutritious and prepared with quality ingredients, and the community has guest parking. The atmosphere is described by resident and family reviews as friendly and welcoming, with many enjoying the variety of activities. Legend Oaks earned a 5-star overall rating from Medicare.gov and was established in 2002, carrying almost thirty years of healthcare experience, and the facility puts focus on honest patient care in a homelike setting.

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