Villa Toscana At Cypress Woods

    15015 Cypress Woods Medical Drive, Houston, TX, 77014
    2.2 · 23 reviews
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Poor overall care, decent therapy

    I had a mixed but mostly negative experience. The rehab/therapy team and a few nurses and CNAs were excellent and the building is bright and attractive, but overall care was poor: staff shortages, high turnover, and terrible communication meant call lights often went unanswered, medications were missed or incorrect, and residents were regularly underfed. I also saw broken equipment (wheelchair, toilet) left unrepaired, smelled poor hygiene/diaper odor at times, experienced rude and defensive management, and even witnessed abusive behavior by a staff member. Food was generally awful and billing/discharge handled poorly. I'd only consider this for short-term rehab; I would not trust it for long-term care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.22 · 23 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.1
    • Staff

      2.1
    • Meals

      1.4
    • Amenities

      2.8
    • Value

      2.0

    Location

    Map showing location of Villa Toscana At Cypress Woods

    About Villa Toscana At Cypress Woods

    Villa Toscana At Cypress Woods sits in Houston, not too far from hospitals and doctors, and gives folks a place to live where care matches different needs and stages of life, whether someone wants assisted living, memory care, skilled nursing, rehab, or even a short-term stay to get back on their feet after surgery or illness, and they make it possible for people to pay with Medicaid, Medicare, or use their own funds, which helps families in different situations figure out what works best. The place is clean and kept up, with a team that knows what they're doing and really pays attention, and rooms come with private bathrooms, kitchenettes, air conditioning, cable TV, phone, and Wi-Fi, whether you pick one of the 52 private suites or one of the 34 semi-private suites-everything's wheelchair accessible, too, showers included, and you get regular housekeeping and laundry services without trouble. If someone needs help with basics like bathing, dressing, or getting around the place, staff help out, and nurses are there around the clock, plus a Nurse Practitioner program adds another layer of care for people who need closer medical watch, with a doctor on call, wound care, diabetes management, and help handling medicines. They don't stop there since the facility also has onsite podiatry, dental, optometry, and hospice services, so residents don't need to travel for every appointment.

    Folks who live at Villa Toscana can stay active if they want, since there are planned activities every day, both inside and outside, garden walks, games in the game room, movies in the theatre, music and art programs, religious services, and even community or resident-run events, so if someone likes to be around others, there's a chance to make friends or just watch what's happening. The "Dining Your Way" program means you can eat on your schedule, choosing from a big menu with options for allergies, diabetes, or other needs-meals are cooked up by professional chefs, and if someone's hungry between times, snacks are handy. There's a library for quiet time, a beauty and barber shop for a haircut or shave, common rooms for socializing, and plenty of outdoor space if someone wants fresh air or a slow stroll along walking paths. They also handle transportation and have parking for those who still drive or have family who visit.

    Villa Toscana includes a special Pathways Memory Care program, with a secure place and staff ready to guide people who live with Alzheimer's or dementia, offering tailored activities and health plans, plus cognitive and music therapy through the Lifeworks Senior Wellness program-the aim is to engage the mind and help life feel meaningful, no matter your abilities. For anyone recovering from illness or needing extra help for a while, therapists for physical, occupational, and speech needs step in, and their rehab-to-home and therapeutic transitional apartment let folks recover safely before heading home for good. They honor Veterans Affair services if that's needed and provide strong support for all kinds of medical needs, offering everything from non-ambulatory care to incontinence care and in-house dialysis and vent care. Villa Toscana At Cypress Woods is known for making residents' days full of life and activity, respecting people's rights to privacy and independence with thoughtful, personalized care plans that change when needs change, and the family care portal helps folks stay in the loop about how their loved one is doing.

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