Villages on MacArthur

    3443 North MacArthur Boulevard, Irving, TX, 75062
    2.4 · 33 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Clean building, severe care failures

    I had a mixed experience. The calm memory-care program, activities (reminiscence, hymn/Bible study), clean new building, and excellent rehab/PT and a few standout caregivers (Felicia, Joseph, caring DON/social services) were real positives. However chronic understaffing, slow or ignored call lights, missed/incorrect meds, hygiene lapses (infrequent baths, strong urine smell, bedsores), poor communication from desk/management, theft/locked supplies, delayed ER response and inconsistent nursing left me deeply worried. Administration's responsiveness was hit-or-miss - improved at times but complaints often went unanswered. I'd advise visiting, asking hard questions, and not assuming the place is safe based on appearances alone.

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    Amenities

    2.36 · 33 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.1
    • Staff

      2.3
    • Meals

      1.3
    • Amenities

      2.4
    • Value

      1.0

    Location

    Map showing location of Villages on MacArthur

    About Villages on MacArthur

    Villages on MacArthur stands out as a senior living community that focuses on safety, comfort, and providing a wide range of care options from assisted living and memory care to skilled nursing and rehabilitation, so folks can stay as their needs change, and they seem to really mean it when they say they support aging in place because residents can move through different care levels, including help for people who wander, who have memory issues, who need extra supervision, or who have major health or behavioral challenges. The memory care section stays secured, and staff use things like alarm bracelets so residents who are at risk for wandering don't get lost, which gives peace of mind to families. There are caring staff on duty 24/7 to help, not just with emergencies but with day-to-day needs like medication management, help with bathing, or transferring non-ambulatory residents, and they handle incontinence care with reminders and support as well.

    Residents get meals every day, including vegetarian choices, and there's restaurant-style dining, so nobody has to worry about cooking, and there're exercise programs, social events, game tournaments, Bible studies, cooking classes, painting, gardening, music sing-alongs, themed parties, ice cream socials, and plenty of current event chats and trivia. Both indoor and outdoor areas let folks gather and enjoy gardens, courtyards, and common rooms, and there's even a beauty salon and barbershop on-site along with outdoor courtyards for a breath of fresh air. The facility stays equipped for rehabilitation of all kinds, so those recovering from surgery, strokes, injuries, or needing pain or wound care get support from teams trained in physical, speech, and occupational therapy, plus folks have support for diabetes management, pulmonary and cardiac needs, and complex wounds-a real mix of regular support and more intensive skilled care.

    There's an on-staff wellness assistance team and access to a long-term care ombudsman, so if a resident or family has complaints or worries, there's an independent person ready to talk and help work out solutions, confidential and free of charge. Spiritual support happens with Sunday chapel services, and therapy services don't focus just on medical stuff, because there's emotional encouragement and life story activities and aromatherapy, and support with relationship management and social awareness. The administrator, Michael Walker, leads the team, and the facility provides support for family involvement plus practical help through resources like FAQs and a glossary for those who're new to senior care.

    Villages on MacArthur sits in a modern, attractive building with wheelchair accessible showers and parking nearby, and uses a straightforward approach-keep people safe, comfortable, and engaged while giving families some peace of mind about their loved one's care, whether it's short-term rehab, long-term care, or help managing a tough transition from hospital to home, and there's a lot of flexibility for changing needs over time.

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