Crown Point Health Suites

    6640 Iola Avenue, Lubbock, TX, 79424
    3.5 · 34 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Good rehab but inconsistent nursing

    I had a mixed experience. The building is clean, comfortable and resort-like with great food, well-equipped rooms and outstanding rehab therapists and many caring, responsive CNAs-when staff are attentive. But nursing and management are inconsistent: slow call lights, missed meds/oxygen, neglected wounds/falls, forced quick discharges and poor supervision made me feel unsafe at times. I'd recommend it for short-term rehab and therapy, but not for high-risk loved ones unless you can closely monitor their care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.53 · 34 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.5
    • Meals

      4.3
    • Amenities

      4.6
    • Value

      3.0

    Location

    Map showing location of Crown Point Health Suites

    About Crown Point Health Suites

    Crown Point Health Suites sits at 6640 Iola Ave in Lubbock, TX, and serves as a Skilled Nursing Facility that helps people heal in a setting designed around comfort and safety, and although they're not taking new patients right now, they've got a lot of procedures in place to keep things safe, like following CDC and local guidelines, limiting visitation, checking everyone's temperatures and symptoms every shift, and making sure the staff washes their hands all through the day to lower the chance of getting sick. Staff uses enhanced cleaning procedures and they track any illnesses among staff and residents with a facility-wide program, and each guest room comes with phones for both local and long-distance calls, so families can stay in touch, and they even offer to help with FaceTime or video visits if someone requests it, which does help in these times when regular visits aren't allowed by current orders. Almost nine out of ten rooms are private, which allows better social distancing, and each room has its own bathroom, which residents seem to appreciate for privacy and comfort, with beautifully arranged dining and living spaces to make it feel homelike. Four independent households-Sapphire House, Emerald House, Ruby House, and Diamond House-offer both short-term and long-term care, and Diamond House features piped-in oxygen and suctioning equipment to support people who need it. The staff screens themselves each shift with temperature checks, and they've been trained to use cleaning supplies properly. Therapy is a big part of what they do here, offering a newly expanded gym for physical, occupational, and speech therapy, and they build care plans tailored to each resident's needs by working together as a team. Crown Point Health Suites sticks to national infection control standards and is accredited by healthcare agencies that check on quality, and it doesn't turn people away based on things like age, race, , or disability, following civil rights laws. It's part of a healthcare network known for good care and has an online contact form plus a virtual tour for people wanting to see the place. People recognize Crown Point for its focus on recovery, comfort, and treating everyone with respect, and many in town know it for its dedicated approach toward both short-term rehab stays and longer-term care.

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