Baybrooke Village Care And Rehab Center

    8300 Eldorado Parkway West, McKinney, TX, 75070
    2.8 · 45 reviews
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Excellent staff, pervasive understaffing, unsafe

    I had mixed, mostly alarming experiences. The building, meals and a few therapists and CNAs were excellent and gave us brief moments of peace, but chronic understaffing and poor management meant ignored call lights, long delays for meds and help, broken equipment, filthy linens/floors/therapy areas, infection-control problems and even stolen items and medication errors. I appreciated some caring staff, but I would not trust this facility for consistent, safe care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.78 · 45 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.7
    • Meals

      2.3
    • Amenities

      2.8
    • Value

      1.5

    Location

    Map showing location of Baybrooke Village Care And Rehab Center

    About Baybrooke Village Care And Rehab Center

    Baybrooke Village Care And Rehab Center sits as a larger skilled nursing facility with 128 certified beds, and the place stays busy with around-the-clock care for residents who need extra medical help or want a place to recover after a hospital stay, and some folks stay longer while others come for short-term rehab or outpatient therapy, and the staff, who speak English, help people with medication management, bathing, dressing, transferring, and other daily needs, plus there's always someone around with a 24-hour call system and regular supervision because safety is a big deal here, and they seem to have everything like furnished rooms, private bathrooms, cable TV, kitchenettes, telephones, air conditioning, Wi-Fi, along with common areas like activity rooms, a community garden, a movie theater, and a fitness room, and for those who like to get outside, there are walking paths and outdoor programs too, and the staff help manage meals with a professional chef, making sure there are choices for allergies, diabetes, or special diets, and you can eat in the dining room with restaurant-style service or try all-day dining, there's laundry and housekeeping, including dry cleaning, so you don't need to worry about chores, and if you need a ride, transportation and parking are available, and folks can enjoy a game room, a library, spa and wellness rooms, arts and music programs, and even resident-run activities, and something people talk about here is the friendly, supportive staff who focus on comfort and try to help with both physical and emotional wellness, and the place has a reputation for nice surroundings and a positive environment, yet it has also been cited for infection control problems and failure to provide safe respiratory care at times, which led to 29 total deficiencies in inspection reports, plus a high nurse turnover rate of 49.4% and nurse staffing hours averaging 3.29 per resident per day, and residents and families have a way to voice concerns through family and resident councils, or contact a long-term care ombudsman, and there's even a 24-hour anonymous compliance hotline to report concerns, and Baybrooke takes Medicare and Medicaid, and the owner, Pf Baybrooke SNF Ops, LLC, has run things since September 2021, working with Stonegate Senior Living, and an administrator named Sam Major is in charge, and while the goal is to provide a pleasant, safe, and comfortable community, with care for many needs, the focus stays on enrichment, support, and letting people move through different levels of care without leaving the campus, and sometimes testimonials praise attentive nursing care, good physical therapy, and a caring team, but inspection records show things aren't perfect, so it's always wise for families to stay involved and use the available resources to help make the most out of their time at Baybrooke Village Care And Rehab Center.

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