The Colonnades At Reflection Bay

    12001 Shadow Creek Parkway, Pearland, TX, 77584
    2.0 · 44 reviews
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Lovely facility, unsafe nursing care

    I loved the building - beautiful, private rooms with private baths, lovely decor, and an outstanding therapy team (Adam, Ces) and a few compassionate staff (Sheena, Ms. Bertha). But my experience was marred by chronic understaffing, high turnover, and poor nursing: missed/late meds, delayed response to calls, hygiene problems, strong odors, and a fall that led to hospitalization. Management and communication were awful - promises broken, no timely updates, billing problems, and unprofessional office staff. Food and housekeeping were hit-or-miss: chef meals and clean rooms at times, but quality and timeliness declined. Bottom line: great facility and rehab staff, but unsafe nursing care and management failures make me unable to recommend it for skilled or long-term care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.05 · 44 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.0
    • Meals

      2.4
    • Amenities

      3.5
    • Value

      1.5

    Location

    Map showing location of The Colonnades At Reflection Bay

    About The Colonnades At Reflection Bay

    The Colonnades At Reflection Bay sits near a quiet pond with pretty views and showcases Spanish-style architecture, and the community focuses on giving seniors care that fits their needs, whether it's memory care, assisted living, skilled nursing, or short-term rehab, and folks there get care plans designed just for them, with skilled nurses and support staff always around. There's a therapy director named Beth who stands out for being helpful, and therapy services like physical, occupational, and speech therapies get good remarks, while the facility also has partnerships for things like home health, hospice, and pharmacy services that work seven days a week. Residents can get help with everyday things, like bathing, dressing, and taking medicine, and there's medication management and help with transfers, plus trained staff to watch out for everyone around the clock, and there's both Medicaid and Medicare coverage along with state and federal certifications. Folks living here find a range of rooms-with private bathrooms, air conditioning, and kitchenettes-furnished and comfortable, with Wi-Fi, cable TV, and telephones always handy, and rooms have wheelchair accessible showers for easier care.

    There are a lot of activities going on, with daily schedules including music, movie nights, fitness programs, cooking events, devotional gatherings, arts and crafts, and other community programs that give people a chance to socialize inside and outside, and there are even movie theater and activity rooms, a library, game room, wellness room, and a fitness room. Many enjoy sitting in the community garden or walking outside on well-kept paths, and there's parking for residents, plus free transportation for off-site activities or appointments. Dining includes chef-prepared meals available all day, which means special diets-like for diabetes or allergies-get attention, and kitchen staff work to make food nutritious and pleasant to eat, and most meals are included. The place keeps clean with housekeeping and laundry services, and there is a 24-hour call system if someone needs assistance quickly.

    Support for health problems runs deep here, with nurses on hand 12-16 hours a day and doctors for checkups, so seniors can get care for things like diabetes, incontinence, wounds, or tracheotomies, and there's physical support for folks who can't walk well or need intravenous therapy or respiratory help. There's telemedicine, too, making it easier to consult with doctors, and services like outpatient rehab, cardiac and pulmonary recovery, post-surgery support, stroke recovery, transitional care, and even palliative or hospice care if needed. The Colonnades offers on-site diagnostic services such as lab work and X-rays, along with help for medication, wound care, and discharge or transition planning. Staff coordinate move-ins to help folks settle, and the whole facility aims to feel like a caring, family-like community, where people can enjoy their days, recover when they're under the weather, and find the right care when they need it.

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