AnonymousLoved one of resident
    1.0

    Lovely facility, poor care, unsafe

    I loved the building, Italy-style décor, pretty courtyard, activities and the rehab/therapy staff - some nurses and aides (Christina, Favor, Robin mentioned by name) were caring and professional. But chronic understaffing, long call-light delays, poor communication, medication/diagnostic errors, withheld food/water and several serious emergency incidents (ER transfers, ICU, even a death reported) made me fear for safety. Meals and basic care were repeatedly poor or neglected, and administration often seemed unresponsive or profit-driven. Despite bright rooms and great therapy, I would not recommend this facility.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.59 · 63 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      2.6
    • Meals

      2.7
    • Amenities

      3.8
    • Value

      1.6

    Location

    Map showing location of San Remo

    About San Remo

    San Remo is a senior living community in Richardson, Texas, with a 112-bed capacity, and it's open 24 hours a day, so there's always staff available when residents need help, and folks like Shanique, Karen, Laura, Gertrude, Andrea, Carmen, and Rebecca are known for being helpful and kind, creating a family-like atmosphere where people feel at home. The facility offers a wide range of healthcare services, including skilled nursing with 12 to 16-hour coverage, a 24-hour call system, medication management, bathing, dressing, transfers, and supervision, so residents with high medical needs or those who need specialized help get their care with dignity and professionalism. Residents can also get high acuity care, pharmacy services seven days a week, and medical support like diagnostic tests, X-rays, and laboratory services, and the clinical side covers wound management, tracheotomy care, intravenous therapy, respiratory therapy, and even telemedicine, making sure everything from cardiac recovery to palliative care is managed right onsite. There's a rehabilitation center at San Remo that offers physical, occupational, and speech therapy, as well as outpatient rehabilitation and recovery options for folks coming from surgery, stroke, or needing transitional care.

    Along with the medical support, San Remo makes daily life easier through housekeeping, laundry and dry cleaning, on-call move-in help, and transportation or parking services, so families don't have to worry about logistics or staying connected. Residents live in private rooms with their own bathrooms, cable TV, kitchenettes, telephones, air conditioning, and high-speed Wi-Fi, plus there's the option to have them furnished, which takes care of comfort pretty well. Meals are cooked by a professional chef, served all day in a dining room with restaurant-style service, and the kitchen adjusts for dietary needs, so everyone can eat safely and enjoyably.

    Amenities cover most interests and needs, with an arts room, library, game room, fitness center, weekly nail care, and a spa and sauna for wellness, plus community services such as an on-site business room, structured educational programs, and scheduled daily activities like bingo and happy hour with refreshing drinks. The activities director plans events every day, so residents always have something to look forward to, and there are plenty of outdoor features, like walking paths and a garden, that make it nice to get outside, along with outdoor programs that keep people moving or socializing. Inside, the building's well-lit, with spacious common areas and elegant décor that makes the place inviting and calm, and everything's wheelchair accessible.

    San Remo's staff, including MDS nurses who provide daily updates and care coordination, are committed to comfort and supporting each resident's dignity, safety, and wellness, and the billing process stays transparent, using simple language, with flexible payment options like credit cards, mobile payments, or cash, which makes things easier for families. The reviews, over 200 of them, generally reflect residents and families being satisfied with how helpful, joyful, and compassionate the staff are, and people say the environment at San Remo feels welcoming and supportive, focusing on quality of life and personalized care rather than just medical treatment.

    People often ask...

    Nearby Communities

    • Exterior view of Texas Star Assisted Living facility showing a stone sign with the facility name and a building entrance with stone pillars and a covered driveway under a clear blue sky.
      $4,450 – $5,025+4.3 (76)
      Semi-private • Studio
      independent, assisted living, memory care

      Vitality Court Texas Star

      650 S Greenville Ave, Allen, TX, 75002
    • Exterior view of a single-story brick building with a covered entrance, surrounded by landscaped greenery and trees under a blue sky with scattered clouds.
      $2,625 – $3,050+3.9 (110)
      Studio • 1 Bedroom • 2 Bedroom
      independent, assisted living, memory care

      Truewood by Merrill, River Park

      3201 River Park Drive, Fort Worth, TX, 76116
    • Exterior view of Belmont Village Senior Living West Lake Hills building with a covered entrance, stone and beige facade, trees, and a partly cloudy blue sky.
      $8,000+4.4 (117)
      1 Bedroom
      independent, assisted living, memory care

      Belmont Village Senior Living West Lake Hills

      4310 Bee Caves Rd, West Lake Hills, TX, 78746
    • Front exterior view of the American House Town and Country senior living facility with a circular driveway, landscaped greenery, and an American flag on a flagpole under a wooden entrance canopy.
      $5,000+3.9 (61)
      suite
      assisted living, memory care

      American House Town and Country

      1020 Woods Mill Rd, Town and Country, MO, 63017
    • Exterior view of a senior living facility named The Ashton on Dorsey, featuring a large covered entrance with stone pillars, multiple windows, and three flagpoles with flags in front of the building under a clear blue sky.
      $4,100 – $6,900+4.7 (76)
      Studio • 1 Bedroom • 2 Bedroom
      independent, assisted living, memory care

      The Ashton on Dorsey

      1105 Dorsey Ln, Louisville, KY, 40223
    • Exterior view of Renaissance on Peachtree, a multi-story building with large windows and a covered entrance. The building is surrounded by trees and greenery under a partly cloudy blue sky.
      $5,300+4.3 (118)
      2 Bedroom
      independent living, assisted living

      Renaissance on Peachtree

      3755 Peachtree Rd NE, Atlanta, GA, 30319

    Assisted Living in Nearby Cities

    105 facilities$4,775/mo
    84 facilities$5,125/mo
    70 facilities$5,042/mo
    78 facilities$4,972/mo
    72 facilities$4,337/mo
    154 facilities$4,653/mo
    25 facilities$4,934/mo
    41 facilities$5,229/mo
    124 facilities$4,813/mo
    148 facilities$4,675/mo
    57 facilities$4,939/mo
    173 facilities$4,505/mo
    © 2025 Mirador Living