AnonymousLoved one of resident
    1.0

    Neglectful care, delayed response, unacceptable

    I had mixed feelings - some staff were caring, the facility was clean, and the social worker tried to help, but overall my experience was stressful and unacceptable. My loved one was often unattended (kept in bed for days, no bedside water), therapy was rushed/overlapping, staff response was delayed 30+ minutes, and we found urine-soaked wheelchair, pad, and clothing; administration was unresponsive and refused to notify family. I escalated to a head supervisor and advise seeking a second opinion.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    1.80 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      1.8
    • Meals

      1.8
    • Amenities

      1.8
    • Value

      1.8

    Location

    Map showing location of Meridian Care

    About Meridian Care

    Meridian Care sits at 7181 Crestway Rd, in the Windcrest area of San Antonio, pretty close to downtown River Walk and the airport, and right near hospitals, doctors, and other support services, which is handy for families coming by or appointments. The facility has a skilled nursing and rehabilitation focus, with both long-term and short-term residents, and people get their own personalized plans that help with daily needs like bathing, dressing, and getting around. Folks who need more help can find things like ventilator and respiratory care, an Elite Transitional Care Unit, pulmonary rehab, and specialized wound care. There's a brand new in-house dialysis center, which means residents don't have to leave for treatments and can stay comfortable in familiar surroundings. Meridian Care handles pediatric care too and accepts Medicare, Medicaid, and private pay. The community provides therapies like speech language pathology, nutritional therapy, respiratory services, non-ambulatory care, and help with transfers. There's medication management and 12 to 16 hour skilled nursing care each day, plus a 24-hour call system for emergencies. For entertainment and relaxation, residents have use of activity rooms, a movie theater, a library, a fitness center, a spa/sauna, arts and game rooms, garden and walking paths, plus several community activities and music programs for all to join. Rooms include private bathrooms, air conditioning, kitchenettes, cable TV, phones, and Wi-Fi. Meal services use restaurant-style dining with a professional chef, including options for special diets for allergies or diabetes. Meridian Care offers family support, community-sponsored activities, help with move-in, and laundry and housekeeping services. Transportation and parking are for residents, but there's no parking for visitors. The staff works with residents, their families, and healthcare teams to keep adjusting individual care plans to suit changing needs, aiming to keep everyone as healthy and engaged as possible.

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