Northgate Health and Rehabilitation Center

    5757 North Knoll, San Antonio, TX, 78240
    2.9 · 10 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Exceptional therapy but inconsistent safety

    I had a very mixed experience. On the plus side, some nurses, CNAs and therapists were exceptional-attentive care, effective PT and speech, better mobility, good pain management, clean rooms and meals monitored for swallowing. But staffing and safety were inconsistent: rude or idle CNAs, name-calling, after-hours coverage gaps, ignored call lights, delayed care, falls not reported or examined, and hygiene problems (moldy restroom, older building). Administration was hit-or-miss. For short skilled rehab with vigilant family oversight it can work, but I would not trust it for reliable long-term care.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.90 · 10 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      3.2
    • Meals

      4.0
    • Amenities

      2.7
    • Value

      2.9

    Location

    Map showing location of Northgate Health and Rehabilitation Center

    About Northgate Health and Rehabilitation Center

    Northgate Health and Rehabilitation Center sits at 5757 N Knoll in San Antonio, TX, and serves patients in the State of Oklahoma as well, offering both long-term care and short-term rehabilitation with specialized staff like nurses, CNAs, therapists, a social worker, activities director, consultant pharmacists, and in-house physicians who all look after residents' health and well-being through programs designed for both comfort and recovery. They've got 120 certified beds and provide skilled nursing, hospice care, wound care, restorative nursing, respite care, IV therapy, and many types of therapy such as physical, speech, and occupational sessions using techniques including e-stimulation, ultrasound, diathermy, TENS/PENS, plus rehab-to-home evaluations for those planning to go home after their stay. Folks can participate in wellness programs, daily activities, scheduled outings, church services, and pet therapy, and there's space for family gatherings which can help with emotional health and social connection, and transportation services make it easier for residents to get to medical appointments or dialysis if needed. Meal planning and careful monitoring, even for people who have trouble swallowing, means nutrition is a focus and meals use quality ingredients, while amenities are set up to support both comfort and recovery in an environment with specialized spaces dedicated to long-term or rehabilitative care. There is a high nurse turnover rate sitting at 68.1% and the nurse hours per resident per day is 3.33, which shows a bit about how staffing runs, and the Center has documented 33 total deficiencies in inspection reports, including 3 about infection control, one about pharmacy service related to proper labeling and storage of drugs and biologicals, and one about keeping the environment safe, clean, and homelike; these deficiencies mean the state found some problems with the way standards were kept, but they didn't cause any actual harm-just the potential for it. Northgate is managed by Ssc San Antonio Northgate Operating Company LLC and Uvalde County Hospital Authority, with Summit LTC as its affiliate, and it's run as a for-profit partnership, though there aren't details on the individual owners. Residents can take private tours to see the place and get a sense of its features for themselves, and while the management and staff work to keep things comfortable and compassionate, it's helpful to know about the documented areas where standards need improvement, the high staff turnover, and how the facility continues to offer a wide range of health and rehabilitation services with spaces and programs set up for both care and recovery, along with opportunities for social and emotional enrichment.

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