AnonymousLoved one of resident
    1.0

    Gorgeous building, neglect endangers residents

    I was torn - the building is gorgeous, rooms feel private and homey, and therapy/staff were excellent at times - but overall I would not recommend it. Communication is poor, call lights and nurse responses are often delayed or ignored, and understaffing leads to missed meds, cold meals, soiled linens, delayed care and even serious safety incidents. Management was unresponsive when I complained, and cleanliness/maintenance problems persisted. A few caregivers were compassionate, but the neglect and medication/therapy errors make this facility unsafe for my family.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.51 · 41 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.4
    • Staff

      2.5
    • Meals

      2.3
    • Amenities

      3.5
    • Value

      1.0

    Location

    Map showing location of The Crescent

    About The Crescent

    The Crescent sits quietly in Sugar Land and really covers just about everything someone might need as they age, so you'll find services there for independent living if you're fine on your own, assisted living if you want a bit of extra help, memory care for people with Alzheimer's or other forms of dementia, and a skilled nursing setup with 112 beds for those needing more medical recovery after illness or surgery or needing long-term care, and they also handle home care, home health care that's Medicare-certified, hospice for end-of-life needs, and adult day services if someone only needs help during daytime hours, which means you see all the basics and quite a few extras covered under one place, with Cantex Continuing Care Network their umbrella for a bunch of these different programs. People end up getting individual care plans, so they don't just hand out the same routines to everyone, and because of that, you see therapies to reduce confusion for those who wander, diabetes management for those who need it, regular wound care, as well as the typical help with medication and hygiene. The Crescent stays open and staffed all the time, with trained medical people round the clock for whatever happens, giving everything from rehab like physical, occupational, and speech therapy, to tracheotomy care, post-surgical help, IVs, nutrition guidance, even telemedicine and X-rays or lab changes, and folks get social services, pharmacy access, nutrition options including therapeutic diets and menus you can choose from, plus physician oversight. They do meals that are both healthy and made by staff who know what they're doing, and that New Orleans-themed French Quarter interior gives the place a bit of a different feel than a lot of other homes. Residents and their families don't need to worry about basics like air conditioning, lots of parking, or having activities, since there's a full calendar with social, physical, and mental things to do every day, and you'll see extras like personal and restorative nursing, respiratory therapy, cardiac and pulmonary recovery, stroke help, chronic care, discharge planning, even respite if the main caretaker needs a break. The staff have a reputation for friendliness and kindness, so people feel comfortable, and everything is set up to preserve comfort and dignity from day one, with rooms of different types, which means there's likely something to fit most needs, and the whole way The Crescent does things involves talking with families and residents to get care right for each person.

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