Riverside Convalescent Center – West Point, located in the West Point community where the Mattaponi and Pamunkey Rivers join to form the York River, offers skilled nursing and rehabilitation services for both short-term stays and long-term residents. With a capacity of 60 beds, the center has been an integral part of its community since 1989, striving to provide care with a deep commitment to the well-being and comfort of its residents. The facility is recognized for its team approach to healing, emphasizing the importance of each staff member in creating the right environment for patient recovery and quality of life.
A cornerstone of the philosophy at Riverside Convalescent Center – West Point is a focus on teamwork, with the belief that every staff member serves an important role in patient care, regardless of whether they are clinical professionals. Staff are trained not only in the specifics of their positions but also in pain management awareness, ensuring that every team member engages proactively with residents regarding their comfort. By being mindful of individual treatment plans, therapy schedules, and the unique ways residents handle pain, the staff are able to support residents more effectively, resulting in tailored pain relief and improved healing outcomes. This collaborative model ensures that all voices are heard and every contribution to resident care is valued.
A notable achievement for Riverside Convalescent Center – West Point is its receipt of the 2017 Bronze Commitment to Quality Award, an honor bestowed by the American Health Care Association and the National Center for Assisted Living. This award recognizes the center’s commitment to continuous improvement in the quality of care offered. The Bronze Award serves as the foundational level of a distinguished three-tier recognition program, and the achievement marks Riverside Convalescent Center – West Point as one of a select group of facilities in Virginia and across the nation dedicated to raising standards in long- and short-term care.
In addition to its national recognition, the center boasts a 4-star rating from the Centers for Medicare and Medicaid Services’ Five Star Quality Rating System, an above-average designation that attests to the center’s commitment to meeting high standards of care. The center’s focus is always on providing compassionate and personalized support, guided by a mission to treat residents as one would care for their own loved ones. Staff at Riverside Convalescent Center – West Point pride themselves on being “unsung heroes,” constantly seeking ways to improve each individual’s experience through teamwork and a supportive environment.
Riverside Convalescent Center – West Point continues to stand as a testament to what can be achieved when a dedicated team of individuals unite under a shared purpose of delivering exceptional care. Residents benefit not only from comprehensive medical and rehabilitation services but also from an environment where everyone contributes to a healing and nurturing atmosphere. The center’s ongoing initiatives and recognitions exemplify the unwavering commitment to enhancing the lives of those who entrust their care to Riverside Convalescent Center – West Point.