Ascension Living St. Francis Place

    3200 South 20th Street, Milwaukee, WI, 53215
    1.8 · 8 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Understaffed uncaring negligent Christian facility

    I would not recommend this Christian-based facility. It's seriously understaffed and many nurses are rude or uncaring - call lights went unanswered for up to 30 minutes, residents were left on the floor after falls, and I experienced theft of money and pills. Management is unresponsive and communication is poor; my mom wasn't fed, pain meds were delayed, morphine was given with family authorization and she died soon after. A few staff (RN Angie, LPN Lisa, CNAs July and Stacy) and the physical therapist were kind, and the building, chapel, kitchenette and meds/assistance exist, but rooms are outdated, cleanliness and activities are lacking. Overall heartbreaking - few who truly care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    1.75 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.3
    • Staff

      1.6
    • Meals

      1.0
    • Amenities

      1.0
    • Value

      1.0

    Location

    Map showing location of Ascension Living St. Francis Place

    About Ascension Living St. Francis Place

    Ascension Living St. Francis Place is a senior living community that offers a wide range of care options, like independent living, assisted living, memory care, rehabilitation, and skilled nursing, and you'll also find home care, adult day services, hospice, and Medicare-certified home health care, so folks can get help with many health and daily needs right there if they need it. The whole place is set up to let people stay as independent as possible, with safety features like a 24-hour call system and secured doors, and there's always someone around for help with bathing, dressing, and medication. There are both private and semiprivate rooms with air conditioning, cable TV, telephones, and Wi-Fi, plus private bathrooms, and you'll see apartment-style living spaces and smaller "neighborhoods" with community kitchens and living rooms for a home-like feel. People who need special care for memory, complex health needs, or even counseling can get personalized attention, including from psychiatrists, psychoanalysts, and specialists in things like dental, podiatry, and vision care, and the staff is trained to give care that honors each person's mind, body, and spirit, all guided by Catholic roots and the Ascension Living Mission.

    Meals are served three times a day in pleasant dining rooms, and they offer snacks, too, while housekeeping and laundry get done daily to keep things comfortable. There's a barbershop and beauty salon on site, whirlpool tubs for relaxing, and outdoor patios and gardens where residents can enjoy fresh air. Folks can also use the fitness room, arts room, music room, library with computers and Skype, activity rooms, and a movie theater, and the staff organizes daily events, resident-run programs, and life enrichment activities for people to join in if they want. The community takes security seriously, with alarms and safeguards in place, and they work hard to keep everyone safe, especially during times when health risks like COVID-19 are a concern. The spiritual care program includes an on-call chaplain for those who want support, and there's a strong focus on treating everyone with dignity and respect. Rehabilitation services with physical, occupational, and speech therapies are available, plus special programs for memory care, vision support, incontinence, stroke recovery, and brain injury. Long-term care and short-term rehab are provided for people after surgeries or illness, along with social and wellness programs, and counseling is available, too. St. Francis Place is affiliated with Wheaton Franciscan Healthcare - Terrace At St Francis and accepts Medicare and Medicaid for those who qualify. The facility has 32 certified beds out of 81 as of June 2025 and offers care from English-speaking caregivers, with supervised medical, therapy, and activity services available every day. Residents can choose which services they want and when to get them, so they have as much choice and independence as possible in a homelike, welcoming setting focused on comfort and support.

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