Desert Highlands Care Center

    1081 Kathleen Ave, Tucson, AZ, 86401
    2.9 · 29 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Unsafe, neglectful care; avoid facility

    I placed my mother here and had mixed, mostly worrying experiences. A few nurses, the PT team, and some aides were genuinely caring and the place can be clean and activity-filled, but too many staff were overwhelmed, untrained or dismissive. Serious safety lapses occurred - missed meds (insulin left 7 hours), slow/no response to emergencies (severe nosebleed → ER), soaked beds, falls, and a COVID outbreak with poor handling - plus privacy/theft issues and poor management follow-up. I would not trust this facility with a vulnerable family member.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.90 · 29 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.4
    • Staff

      2.6
    • Meals

      3.4
    • Amenities

      2.9
    • Value

      2.0

    Location

    Map showing location of Desert Highlands Care Center

    About Desert Highlands Care Center

    Desert Highlands Care Center at 1081 Kathleen Avenue in Tucson, AZ, offers a mix of care options for seniors, so you'll find assisted living, skilled nursing, nursing home care, memory care, independent living, adult day care, and respite care services all in one place, which can sure make things simpler when it comes to finding what's needed. The staff helps with daily needs like getting dressed, bathing, getting around, and taking medicine, and there's round-the-clock supervision and a call system that lets residents ask for help anytime, which brings families some peace of mind. Folks with Alzheimer's or other dementia are watched closely, with extra support meant to keep them safe and calm. Residents get help with meals, and there's a dining room with all-day restaurant-style options, plus choices for special diets and even a professional chef, which can be a comfort for people who need certain foods to stay healthy. The rooms come fully furnished and have private bathrooms, kitchenettes, cable, air conditioning, phones, Wi-Fi, and housekeeping, so it's set up for day-to-day needs without any fuss over cleaning or laundry.

    The care center provides lots of therapy services such as physical, occupational, and speech therapy on site, and there's medical staff ready to help with regular checkups and medication management too. People who need post-acute rehabilitation after an illness or injury can also get those services here. The place is wheelchair accessible, and staff helps people who don't get around so easily. There's Medicaid and Medicare accepted for payment, which makes it easier for many families.

    Desert Highlands Care Center tries to keep people busy and connected with library time, games, fitness, movies, gardening, walking paths outside, and group activities each day, which helps break up the hours and gives folks something to look forward to. For those who like their routines, there's a beauty salon, computer area, and wellness center, and there's staff set up to help arrange transportation or take residents out in the community vehicle if they have an appointment or want to get out for a bit. Staff receive caregiver training, dementia and Alzheimer's training, and specialized classes that meet state standards. The goal is to offer a safe and supportive home where residents get full care-little things like move-in help and keeping an eye on everyone are just part of how they try to make life easier and a bit brighter, even if it's not perfect.

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