Mirador estimate
    $4,595/month

    Oakmont of Agoura Hills

    29353 Canwood St, Agoura Hills, CA, 91301
    4.4 · 22 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Beautiful facility, but safety concerns

    I moved my parent into this brand-new, beautiful facility and was impressed by the warm, social atmosphere, friendly/caring staff, well-appointed apartments, great outdoor spaces and a strong memory-care program. However, we've seen troubling staffing issues and turnover (nurse coverage limited, staffing on the website felt misleading), inconsistent food and services, occasional power/hot-water problems, and - most seriously - unsafe transfers and multiple falls despite meetings about them. It's a lovely, resort-like place with excellent rooms and activities, but I can only recommend it cautiously until they resolve staffing, training, and safety concerns.

    Pricing

    $4,595+/moStudioAssisted Living
    $4,595+/moSemi-privateMemory Care

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    Amenities

    Healthcare services

    • Accept incoming residents on hospice
    • Activities of daily living assistance
    • Administer insulin injections
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Diabetes care
    • Hospice waiver
    • Medication management
    • Mental wellness program
    • Physical therapy
    • Preventative health screenings

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision
    • Same day assessments

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Spa
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Parkinson's care
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Located close to restaurants
    • Located close to shopping centers
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Cafe
    • Computer center
    • Dining room
    • Family private dining rooms
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Pet friendly
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Family education and support services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Continuing learning programs
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.41 · 22 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.1
    • Meals

      3.6
    • Amenities

      4.4
    • Value

      2.7

    Location

    Map showing location of Oakmont of Agoura Hills

    About Oakmont of Agoura Hills

    Oakmont of Agoura Hills is a luxury senior living community at 29353 Canwood St, in the South End neighborhood of Agoura Hills, California, and on its lush campus you'll find well-kept grounds, nice views, and a welcoming environment for older adults to call home, and you'll notice right away the focus on making life easier and more comfortable no matter what kind of care someone might need since they offer a range of living options, like independent living in their active adult 55+ apartments, assisted living with help for daily tasks, specialized memory care for people with Alzheimer's or other types of dementia, and skilled nursing services for folks needing a higher level of medical care, and all the care types can be adjusted as health needs change, which means the campus kind of grows with you. The residences, which include apartments, townhomes, and single-family homes, come in several sizes from studios to two-bedroom suites and even up to four bedrooms in certain units, with room sizes stretching from about 400 to 970 square feet, and all those large, functional floor plans make it more comfortable, and the building's two stories let you see more of the outdoor views. You'll find that they allow pets, so residents can keep their animal companions with them.

    Oakmont of Agoura Hills offers wellness services and a full-time nurse available round the clock, which means there's always someone nearby if help's needed, and there's a Wellness Center if you like to keep up with your health. If you or your loved one enjoys food, they have an executive chef and a team cooking up meals in their industry-renowned dining program, so residents have many culinary options, and there are always culinary activities going on. There's more to do than sit around, with on-site amenities like a day spa, a salon, a private movie theater to watch films comfortably, community gardens, and pleasant walking paths on the grounds-folks can gather with friends and neighbors, grow a few plants, or join in community experiences designed to keep life engaging. Their memory care team aims to make people living with memory loss or dementia feel safe, and the personalized assisted living services mean help comes in ways that fit each resident rather than one-size-fits-all.

    For comfort and convenience, Oakmont offers maintenance-free lifestyles, so residents don't have to worry about yard work or repairs. The community's dedicated to family, belonging, and the feeling that everyone's got support, including caregiver resources for families and an FAQ for questions that come up. Since Oakmont of Agoura Hills is a continuing care retirement community, everything's designed with the idea that residents can stay in one place as their needs change, whether that's independence, daily assistance, or skilled care. Photos, videos, and floor plans in their gallery let people see what to expect before moving in, and their inviting campus is geared for an active lifestyle with a warm community spirit.

    People often ask...

    State of California Inspection Reports

    28

    Inspections

    2

    Type A Citations

    3

    Type B Citations

    3

    Years of reports

    20 May 2025
    Found evidence supporting two specific allegations: staff did not seek timely medical care for a resident after a fall/injury on 09/17/2023, and did not notify the resident’s authorized representatives of the fall/injury.
    • § 87211(a)(1)
    • § 87468.1(b)(8)
    16 Apr 2025
    Found no health and safety issues observed during the visit; areas inside and outside were clean, functioning, and properly maintained, and required documents and rosters were reviewed. Planned to return later to review staff and resident records, including medication procedures and record keeping.
    • § 9058
    20 Jun 2024
    Investigated four specific allegations about resident care—assistance during meals, shower frequency, incontinence management, and medical advice given to a resident. Found insufficient evidence to prove each allegation.
    20 Jun 2024
    Investigated a resident’s pressure injury and found staff did not take all necessary steps to ensure proper care once the injury was discovered, leading to hospitalization. Found insufficient evidence that staff notified the resident’s authorized representative of a change in condition or that staff failed to meet the resident’s oral hygiene needs.
    20 Jun 2024
    Confirmed neglect of care leading to worsening pressure injury, while insufficient evidence for notification and oral hygiene allegations.
    • § 87631(a)(3)
    09 Apr 2024
    Found clearance for 102 residents (94 non-ambulatory, 8 bedridden) with a hospice waiver pending; observed infection control measures, properly stored medications, and clean, well-maintained living areas throughout.
    09 Apr 2024
    Confirmed that the facility met all required standards during the inspection.
    20 Feb 2024
    Found insufficient evidence to prove five specific allegations: staff sexually assaulted a resident; staff handled a resident in a rough manner; staff mishandled a resident's medications; staff did not properly supervise residents; and residents were not allowed to use the phone.
    20 Feb 2024
    Found an unannounced visit showing compliance with safety and infection-control standards, with kitchen appliances operable, food supplies adequate, common areas clean, and detectors and fire safety equipment functional. Reviewed records for five residents and five staff and found them in order; medications were centrally stored and properly documented, and entry screening, PPE supplies, and infection-control procedures were in place.
    20 Feb 2024
    Unsubstantiated allegations of staff misconduct and mishandling of medications were investigated, with no evidence found to support the claims.
    29 Jan 2024
    Investigated an allegation that a staff member verbally abused a resident; found no immediate health or safety concerns and determined that further follow-up would be needed.
    29 Jan 2024
    Investigated a verbal abuse allegation against a staff member following a complaint from a resident's family. Further investigation deemed necessary, with no immediate health and safety concerns noted.
    19 Sept 2023
    Investigated an incident in which a resident reported an injury and alleged two caregivers caused it. No immediate health or safety concerns were observed during the initial visit, and further investigation was planned.
    19 Sept 2023
    Confirmed bruise on resident's arm was reported by staff and resident identified two caregivers as the ones who caused the injury.
    11 Jul 2023
    Investigated allegations including staff not taking residents to appointments, unqualified staff, residents left unattended, inadequate food service, unmet laundry needs, lack of outdoor activities, residents not awarded privacy, lack of a safety plan, and a disrepair call button system. Found insufficient evidence to confirm these concerns; interviews with residents and staff and on-site observations indicated residents were taken to appointments, licensed staff provided care, meals were served promptly and adequately, laundry was completed, outdoor activities occurred, privacy was respected, an emergency plan existed, and the call button system operated correctly.
    11 Jul 2023
    Found no evidence that unlicensed care occurred. Interviews and records showed residents were not admitted until after licensing, and those staying at hotels did not receive staff-provided care there.
    11 Jul 2023
    Confirmed allegations of staff not taking residents to appointments were unsubstantiated, as residents reported satisfactory transportation services. Other allegations, such as unqualified staff providing care, residents left unattended, inadequate food service, unmet laundry needs, lack of outdoor activities, privacy concerns, absence of a safety plan, and a faulty call button system, were also deemed unsubstantiated based on resident and staff interviews, records review, and observations.
    13 Jun 2023
    Investigated the allegation that it was without qualified staff to care for residents; found the former executive director left in May 2023, an interim leader managed operations, a new executive director was expected by late June 2023, and residents reported no drop in care.
    13 Jun 2023
    Investigated an allegation about lack of qualified staff due to an absent Executive Director; found insufficient evidence to support this claim as interim management maintained service levels, leaving the claim unsubstantiated.
    02 Jun 2023
    Found that the allegation that staff do not provide adequate food service was not supported by resident interviews and dining observations, with meals typically served promptly and described as edible and nutritious. Found no evidence to support the claim that the site was in disrepair due to water and power outages; during outages, residents were provided with water, lanterns, generators, and staff conducted hourly checks.
    02 Jun 2023
    Found that staff prevented a visitor from visiting a resident on 02/17/2023, after following a list of individuals not allowed to visit provided by the resident's POA; the visitor was escorted out and no restraining orders were in the resident's file.
    • § 87468.1(a)(11)
    02 Jun 2023
    Investigated complaints of inadequate food service and facility disrepair. Determined both allegations lacked sufficient evidence, as residents generally reported timely and nutritious meals, and any water and power issues were addressed promptly.
    23 Jan 2023
    Found no deficiencies cited; infection control measures were adequate with entry screening, PPE availability, and proper cleaning protocols. Observed resident rooms clean and properly furnished, bathrooms with grab bars and non-slip showers, hot water temperatures between 109 and 112 degrees, and medications secured.
    23 Jan 2023
    Inspection of the facility found no deficiencies and confirmed adequate infection control practices were in place.
    01 Feb 2022
    Found compliance with regulations; detectors functioned (smoke and CO), fire extinguishers were charged, and living and bathroom areas were clean and safely equipped, with hot water at 109–112°F. Found memory care area secured with an exit alarm, sufficient food supplies, and accessible outdoor spaces; no corrections needed at this time.
    01 Feb 2022
    Confirmed compliance with regulations during a physical inspection of the facility, including areas such as fire safety, food service, and resident accommodations.
    10 Jan 2022
    Confirmed that the applicant and administrator completed COMP II by telephone, with identities verified by driver’s license, and demonstrated understanding of Title 22. Component II was completed successfully, covering operation, staff qualifications and responsibilities, staff training, applicant and administrator qualifications, grievances/complaints/community resources, food service, medication management, and pre-licensing inspection; advised to email/fax signed LIC 809 with a copy of photo ID to CAB.
    10 Jan 2022
    Confirmed successful completion of COMP II by CAB with applicant/administrator, covering various aspects of facility operation, staff qualifications, training, grievances, medication management, and application document review.

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