My experience was mixed. I found many staff compassionate, communicative and knowledgeable - a small, budget-friendly memory-care with activities, decent food at times, private rooms near the nurse's station and frequent checks - and some residents did well. However, chronic problems outweighed the positives for us: filthy rooms and bathrooms, pests (bed bugs/cockroaches), theft of belongings, understaffing and high turnover, poor management/communication, inadequate dementia training and safety monitoring, and payment/reporting issues. I ultimately had to remove my dad and can't fully recommend it unless you can closely oversee care.
About Delta Shores Assisted Living (Formerly Hillcrest Memory Care)
Delta Shores Assisted Living, formerly called Hillcrest Memory Care, sits at 825 E 18th Street in Antioch, California. The place focuses on seniors needing memory care, like those with Alzheimer's or dementia, along with assisted living and board and care options. The community has a quiet, secure setting with a warm atmosphere and is smaller in size, so residents get daily care and their families can keep in touch about what's happening. The facility runs 24/7, with staff always on hand, and it's known for polite caregivers who show kindness, respect, and patience for everyone who lives there.
This place stands out because it blends memory care, assisted living, and board and care all in one spot. That means people can move in while still fairly independent and get more help later if they need it. Suites and floor plans offer private bathrooms, big closets, individual climate control, and there's cable and Wi-Fi included. Staff help with dressing, showering, medication, and everyday tasks, and they make sure meals are ready in a restaurant-style dining area where residents can eat together. Safety is a main focus, with secure doors and spaces designed to reduce confusion or wandering, especially for people living with memory problems.
Delta Shores Assisted Living plans daily activities to keep people busy, from fitness and hobby groups to social outings and book clubs. They encourage residents to join in everything, and there's an events calendar for everyone to see what's coming up, along with regular religious services and holiday events. The staff arranges memory care programs with games and exercises for the mind, and they're trained to work with people who have dementia, offering calm support and understanding. Nursing staff can provide round-the-clock care, help with wounds, and rehabilitation services if needed, plus hospice services and respite stays for families who need extra help from time to time.
The building sits in a residential area, giving it a homelike feel, and families get updates about their loved ones and events. With private and shared suites, an on-site salon for haircuts, fitness classes, comfortable shared rooms, and a safe campus, the community tries to keep residents feeling secure and social as part of daily life. While the place can support independent older folks, its real focus is on helping those living with memory loss, keeping them safe, comfortable, and engaged each day.
People often ask...
Delta Shores Assisted Living (Formerly Hillcrest Memory Care) offers competitive pricing, with rates starting at a cost of $8,000 per month.
Delta Shores Assisted Living (Formerly Hillcrest Memory Care) offers assisted living, memory care, and board and care.
There are 14 photos of Delta Shores Assisted Living (Formerly Hillcrest Memory Care) on Mirador.
The full address for this community is 825 E 18th St, Antioch, CA, 94509.
Yes, Delta Shores Assisted Living (Formerly Hillcrest Memory Care) offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
91
Inspections
7
Type A Citations
38
Type B Citations
6
Years of reports
27 Mar 2025
27 Mar 2025
Found no evidence to support the questionable death allegation; records and interviews indicated the resident died from COVID-19 with contributing factors of dementia and depression, with no sign of staff failure.
Found no evidence that changes in the resident’s condition were not brought to the physician or the responsible person in a timely manner; no deficiency identified.
12 Dec 2024
12 Dec 2024
Investigated weight loss: not proven. Found hospitalization for sepsis, pneumonia and dehydration and related pressure injuries, with care and supervision gaps identified; oral hygiene concerns not proven.
09 Aug 2024
09 Aug 2024
Confirmed staff handled resident in a rough manner and provoked resident but did not allow resident to have his cigarettes. Unsubstantiated claim staff are mismanaging residents' medication.
§ 87468.1(a)(1)
§ 87468.2(a)(3)
§ 87468.2(a)(4)
23 Feb 2024
23 Feb 2024
Found no health and safety concerns during the check. Residents and staff were observed, and no deficiencies were cited.
05 Oct 2023
05 Oct 2023
Identified insufficient staffing from April to November 2022 due to terminations, with remaining staff working extra shifts.
Identified residents not being fed in a timely manner and laundry services not completed promptly because of reduced staff.
§ 87555(b)(18)
§ 87307(a)(3)
§ 87411(a)
05 Oct 2023
05 Oct 2023
Identified scabies outbreaks in 2021–2022 with inadequate prevention, resulting in multiple infections among residents and staff. Found insufficient evidence to support the allegations that staff training was inadequate, insects were present, cleanliness was lacking, residents' hygiene needs were unmet, activities were not provided, or management was unavailable.
05 Oct 2023
05 Oct 2023
Investigated an allegation that residents were not assisted with self-administered medications as prescribed and found no evidence to support the claim.
05 Oct 2023
05 Oct 2023
Confirmed allegations of scabies outbreaks but found no evidence of staff training deficiencies, insect infestations, facility cleanliness issues, residents' hygiene neglect, or lack of activities for residents. Staff availability to residents also found to be unsubstantiated.
§ 87470(b)(a)
13 Jul 2023
13 Jul 2023
Found that staff did not assist with incontinence care, leaving a resident covered in feces and unable to clean himself. Found that lack of supervision allowed a resident to assault another resident.
13 Jul 2023
13 Jul 2023
Confirmed two allegations: staff failed to assist with incontinence care leading to a resident being covered in feces, and lack of supervision led to one resident assaulting another, resulting in injuries and a subsequent civil penalty.
§ 87625(b)(3)
17 Apr 2023
17 Apr 2023
Investigated an allegation that a staff member assisted a resident with a shower and may have touched the resident’s private area. Interviews were inconsistent, surveillance did not capture the incident, and there was not enough evidence to prove or disprove the claim.
17 Apr 2023
17 Apr 2023
Found conflicting statements between resident and staff regarding an allegation of inappropriate touching during shower assistance. Video surveillance did not capture the alleged incident, leading to an unsubstantiated conclusion.
30 Mar 2023
30 Mar 2023
Identified scabies outbreaks in 2021–2022 with inadequate prevention, including insufficient cleaning of common areas and delays in washing residents’ laundry. Found that staff did not seek medical treatment for a resident after falls; and found no evidence that staff failed to inform authorized representatives of changes in the resident’s medical condition.
30 Mar 2023
30 Mar 2023
Identified that a resident sustained an injury while in care. Determined that staff notified the authorized representative about the incidents.
30 Mar 2023
30 Mar 2023
Confirmed injury sustained by resident while in care. Unsubstantiated allegation of staff not communicating with authorized representative.
§ 87466
§ 87468.2(a)(4)
15 Mar 2023
15 Mar 2023
Found staff failed to assist a resident in purchasing personal items. Found no evidence of financial abuse by staff, and daily recreational activities were provided for residents.
15 Mar 2023
15 Mar 2023
Identified substantiated concerns: scabies outbreaks with insufficient cleaning afterward, incompatibility of two admitted residents, and staffing shortages that affected residents’ ADLs. Found no convincing evidence of large weight loss, no proof of inadequate food service, and confirmed medical care was provided after falls.
15 Mar 2023
15 Mar 2023
Found that the allegation of a resident falling while in care and sustaining minor injuries is supported by interviews and records, including an unwitnessed fall on 05/08/21 in the outside patio when the resident was left unattended until 7 PM and then sent to the hospital. Found no evidence to support the allegations that staff were not meeting residents’ needs or mismanaging medications.
§ 87411(a)
15 Mar 2023
15 Mar 2023
Confirmed allegation of staff failing to assist resident in purchasing personal items. Unsubstantiated allegations of staff financially abusing resident and staff failing to provide recreational activities.
§ 87470(b)(a)
14 Mar 2023
14 Mar 2023
Identified deficiencies in safety and sanitation, including a broken lock on the medication room refrigerator, cabinet doors needing repair, lack of covered trash bins in residents' bedrooms, absence of paper towel dispensers in bathrooms, and no operating carbon monoxide detectors on the first and second floors.
14 Mar 2023
14 Mar 2023
Confirmed all requirements were met during the inspection and the facility is ready for licensing pending final approval.
14 Mar 2023
14 Mar 2023
Identified deficiencies during the inspection included issues with the medication room, lack of covered trash bins and paper towel dispensers in residents' rooms, and non-operational carbon monoxide detectors on certain floors.
07 Mar 2023
07 Mar 2023
Found that a resident with dementia displayed aggressive behavior toward two other residents on two occasions, sending one to the hospital and the other to rehab; the aggressor had not paid basic services since admission, with oversight by the Ombudsman and a deputy conservator involved. No immediate safety concerns were observed during a tour.
07 Mar 2023
07 Mar 2023
Confirmed compliance with Title 22 regulations during inspection presentation.
07 Mar 2023
07 Mar 2023
Confirmed incidents of aggressive behavior by a resident towards other residents, resulting in hospitalization and transfer to a skilled nursing facility for rehabilitation. The facility is working with local authorities to address the resident's needs.
§ 87465(a)(1)
§ 87470(b)
06 Mar 2023
06 Mar 2023
Identified five issues: staff not adequately trained; washer and dryer in disrepair; Norovirus outbreak not prevented; staff not following safe food handling protocols; medications frequently not administered to residents.
§ 87465(c)(2)
§ 87303(a)(3)
§ 87411(d)
06 Mar 2023
06 Mar 2023
Confirmed staff training inadequacies, broken appliances, and medication administration issues; no evidence of failure to prevent norovirus outbreak or improper food handling.
§ 87625(b)(3)
01 Mar 2023
01 Mar 2023
Confirmed successful completion of COMP II by CAB with participant and administrator understanding of various aspects of facility operation, staff qualifications, training, grievances, medication management, and application document review.
23 Feb 2023
23 Feb 2023
Identified infection-control measures at the site, including a central entry for universal screening, sign-in policy and visitor logs, no-touch thermometer, and readily available masks, hand sanitizer, and PPE. No deficiencies were found; updated copies of required documents were requested by 02/24/23, and an exit interview was conducted.
23 Feb 2023
23 Feb 2023
Found no deficiencies during inspection of infection control measures at the facility.
§ 87468
20 Jan 2023
20 Jan 2023
Identified incomplete staff files and vaccination records not available for review during a case management visit.
20 Jan 2023
20 Jan 2023
Found that staffing was short during July to September 2021, but not enough evidence to prove the staffing concern occurred. Found that two staff did not have medication training documents from 2021, indicating training gaps.
20 Jan 2023
20 Jan 2023
Confirmed allegations of untrained staff and insufficient staffing levels.
§ 87705(b)
29 Dec 2022
29 Dec 2022
Identified that staff did not timely inform the resident's authorized representative about an incident and did not keep POA records up to date. Found that the evidence supported these findings.
§ 87468.1(a)(8)
§ 87506(a)
29 Dec 2022
29 Dec 2022
Confirmed failure to update resident's authorized representative information resulting in delayed notification of a significant incident.
§ 87413(a)(1)
§ 87455(a)(7)
§ 87470(a)(2)
27 Dec 2022
27 Dec 2022
Identified deficiencies after several requests for records—resident roster, staff roster with contact information, physician's orders, and medication administration records for eight residents—were not provided.
27 Dec 2022
27 Dec 2022
Found that the preponderance of evidence did not support the allegations that staff mishandled medications, were not properly trained, did not refill medications promptly, left residents unattended, or failed to meet residents' needs. Interviews with residents and witnesses did not corroborate these concerns, and records showed staff training and adequate staffing.
27 Dec 2022
27 Dec 2022
Unsubstantiated allegations regarding staff mishandling medication, lack of proper training, and failure to meet residents' needs were investigated during a complaint visit on 12/27/2022.
§
§
14 Dec 2022
14 Dec 2022
Found 7 staff wearing masks and 39 residents present during a health and safety check. Observed no immediate health or safety concerns and residents appeared safe.
14 Dec 2022
14 Dec 2022
Confirmed no health and safety violations during the inspection. Residents and staff observed following COVID-19 protocols.
10 Oct 2022
10 Oct 2022
Found staff wearing face masks and residents engaged with staff during a health and safety check, with no deficiencies identified.
10 Oct 2022
10 Oct 2022
Observed staff and residents following health and safety protocols without any deficiencies identified.
08 Sept 2022
08 Sept 2022
Identified warped flooring on the second floor creating a tripping hazard and a locked back exit on the first floor, with an immediate civil penalty assessed.
§
§
08 Sept 2022
08 Sept 2022
Found no staff at the front entrance to perform routine COVID symptom checks. Observed a kitchen water leak being repaired, causing damage to an adjacent resident room and a resident relocated; residents appeared safe and engaged in activities.
08 Sept 2022
08 Sept 2022
Identified deficiencies in routine COVID symptom checks and maintenance issues during the visit. Residents were safely relocated during the inspection.
§ 87411(c)
§ 87468.2(a)(4)
07 Sept 2022
07 Sept 2022
Found that the allegation that a resident eloped and the allegation that staff slept during a shift were discussed in an informal conference.
07 Sept 2022
07 Sept 2022
Identified non-compliance issues discussed during the conference, including a resident elopement and staff sleeping on duty.
§
26 Aug 2022
26 Aug 2022
Found that the final refund check was issued after processing delays caused by discrepancies; there is insufficient evidence to prove the allegation that a proper refund was not issued.
26 Aug 2022
26 Aug 2022
Confirmed lack of evidence for failure to issue proper refund as alleged.
§ 87506
§ 87412
11 Aug 2022
11 Aug 2022
Identified that a COVID-19 outbreak was not reported within 24 hours to licensing and public health. Found that a resident death on 7/31/22 was not reported within seven days, with the death record filed on 8/11/22.
11 Aug 2022
11 Aug 2022
Identified deficiencies in reporting COVID cases and death reports, with reminders given for timely notifications to regulatory agencies.
08 Jul 2022
08 Jul 2022
Found no health or safety concerns on 07/08/22 at 12 PM during a health and safety check with staff. Observed 3 staff wearing masks and 43 residents present, with many in visitation/TV areas and others resting in bedrooms.
08 Jul 2022
08 Jul 2022
Confirmed no health and safety issues during the check. Residents and staff observed following safety protocols.
01 Jul 2022
01 Jul 2022
Found 6 staff wearing masks and 14 residents present during a health and safety check prompted by a priority 1 complaint. No imminent health or safety concerns and no deficiencies cited after a tour with the resident care director.
01 Jul 2022
01 Jul 2022
Confirmed no health and safety violations during inspection conducted in response to a complaint. Residents and staff observed following COVID-19 protocols.
§
§
30 Jun 2022
30 Jun 2022
Investigated allegations of neglect and care problems, including a facial infection requiring hospitalization, a rib fracture, feeding concerns, possible falls, not being changed regularly, and incident reporting issues. Found no evidence to prove these concerns occurred.
30 Jun 2022
30 Jun 2022
Investigated multiple complaints regarding a resident's care, including neglect, injuries, and nutrition issues, and found all allegations unsubstantiated due to insufficient evidence.
07 Apr 2022
07 Apr 2022
Found no preponderance of evidence that the resident sustained an injury from a fall while in care. Found no preponderance of evidence that staff failed to report an incident properly.
07 Apr 2022
07 Apr 2022
Found that the one-on-one caregiver allegation could not be proven. Found the cell phone removal claim unfounded and dismissed.
07 Apr 2022
07 Apr 2022
Found residents appeared well groomed and comfortable, with access to on-site hair and podiatry services; there was not enough evidence to prove the specific allegation occurred.
07 Apr 2022
07 Apr 2022
Observed residents well-groomed, comfortable. Allegation of violation unsubstantiated. No deficiencies cited.
16 Mar 2022
16 Mar 2022
Found that staff did not notify the resident's authorized representative of a change in condition. Identified scabies prevention and supervision concerns, while allegations about unwitnessed falls, timely medical care, feeding, and hygiene were not proven.
16 Mar 2022
16 Mar 2022
Confirmed allegations of failure to notify family of resident's head injury and neglect in preventing scabies outbreaks. Other allegations of resident falls and inadequate care were not substantiated.
03 Mar 2022
03 Mar 2022
Found 5 staff wearing masks and 40 residents present, with routine COVID symptom checks for visitors at the front desk; toured bedrooms, kitchen, bathrooms, and common areas; residents appeared safe with no immediate health concerns; no deficiencies cited.
03 Mar 2022
03 Mar 2022
Completed an unannounced health and safety check, observed staff and residents following COVID protocols, and found no deficiencies during the visit.
§
01 Mar 2022
01 Mar 2022
Found after a priority 1 complaint that 6 staff wore masks and 47 residents were present; residents appeared safe with no imminent health or safety concerns, and no deficiencies were cited.
01 Mar 2022
01 Mar 2022
Observed staff and residents wearing face masks, toured facility, no health/safety concerns identified, no deficiencies cited during check.
28 Feb 2022
28 Feb 2022
Found comprehensive COVID-19 infection control measures in place, including entry screening, mass testing, posted hygiene and distancing signs, daily symptom checks, PPE storage, and staff training, with no deficiencies identified.
28 Feb 2022
28 Feb 2022
Confirmed adherence to COVID-19 infection control protocols during annual inspection.
13 Dec 2021
13 Dec 2021
Identified that a resident eloped from the premises on 9/20/20, with video showing exit at 3:22 am and police returning the resident. Found insufficient evidence that the injuries leading to hospitalization were caused by neglect, and determined that on-duty staff slept and did not hear the door alarm.
13 Dec 2021
13 Dec 2021
Found that the allegation that staff failed to change a resident’s soiled and wet briefs after multiple calls to the front desk was supported.
Investigated multiple care-related complaints, including a missing Banophen dose, incontinence care, food adequacy, pests, laundry service, and overall upkeep. Banophen was not documented as administered; the remaining concerns did not have enough evidence to confirm or deny them.
20 Oct 2021
20 Oct 2021
Identified a medication administration error where Keflex was continued after Bactrim was prescribed and after discharge orders to discontinue Keflex, with the last Keflex dose given on 10/28/19 while Bactrim had begun earlier. Noted a deficiency for failing to submit proof of correction by the required due date.
§
20 Oct 2021
20 Oct 2021
Identified a medication error involving a resident, leading to a deficiency citation.
12 Oct 2021
12 Oct 2021
Found insufficient evidence to support the allegation that residents had scabies and that families were not notified. Records showed no scabies diagnosis and the prescribed medications were not treatments for scabies.
12 Oct 2021
12 Oct 2021
Reviewed allegations of residents being diagnosed with scabies. No evidence found to support the claims, therefore allegations were unsubstantiated.
13 Sept 2021
13 Sept 2021
Found no evidence to support the claim that lack of supervision led to an injury when one resident pushed another. Found no evidence to support concerns about safeguarding residents' belongings, bed bugs in a resident's room, leaving a resident in soiled clothing, room and bathroom feces, or delays in laundry service.
13 Sept 2021
13 Sept 2021
Reviewed multiple allegations, including lack of supervision, safeguarding residents' belongings, and inadequate laundry service, and found them to be unsubstantiated. Also investigated claims regarding bed bugs, residents left in soiled clothing, and cleanliness of residents' rooms and bathrooms, concluding that these allegations were unsubstantiated as well.
07 Jul 2021
07 Jul 2021
Investigated the allegation of unsafe hallway flooring and found broken planks and missing pieces in the 1st floor hallway past the common TV area, creating a safety hazard for residents, staff, and visitors. Observed staff wearing masks and performing routine COVID-19 symptom checks with temperature readings and questionnaires, recorded in the visitor log.
07 Jul 2021
07 Jul 2021
Observed broken flooring that posed a safety hazard to residents, staff, and visitors.
27 May 2021
27 May 2021
Found comprehensive infection control measures in place, including staff masking, entry symptom screenings, a screening station with supplies, posted hygiene and distancing signs, and vaccination status tracked. Also noted daily temperature and symptom checks, clearly spaced living areas, trained staff, and functioning safety equipment; no deficiencies cited.
27 May 2021
27 May 2021
Confirmed adherence to COVID-19 infection control practices, staff and residents fully vaccinated, emergency supplies stocked, and no deficiencies cited during the visit.
§ 87705(b)(2)
§ 87411(f)
15 Jan 2021
15 Jan 2021
Found no health or safety concerns after a tele-visit health and safety check conducted during the COVID-19 shelter‑in‑place order; staff wore masks and residents appeared safe. Concluded with an exit interview.
15 Jan 2021
15 Jan 2021
No deficiencies were cited during the recent health and safety check, and residents were observed to be safe during the visit. Staff were compliant with wearing face masks.
§ 88733(d)
03 Jul 2020
03 Jul 2020
Confirmed safety and compliance during health and safety check following a complaint.
§ 87465(a)(5)
16 Jun 2020
16 Jun 2020
Confirmed residents with higher functioning abilities could lock their room doors, while others did not have the ability to do so. No procedures were in place to address this issue.
13 Feb 2020
13 Feb 2020
Confirmed deficiencies were found during the inspection, but the facility overall was in compliance with regulations and adequate for resident care.
05 Feb 2020
05 Feb 2020
Reviewed allegations of neglect resulting in residents' injuries and deaths. No evidence found to support the claims.
22 Nov 2019
22 Nov 2019
Confirmed improper medication administration and lack of hygiene care for a resident.
§ 87303(a)
04 Nov 2019
04 Nov 2019
Confirmed multiple incidents reported, including bug infestation and resident injury, were addressed and resolved by the facility.
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Delta Shores Assisted Living (Formerly Hillcrest Memory Care)
