I had a largely positive experience and would recommend Arcadia Gardens. The staff-from RNs and caregivers to the activities team and administrator-were professional, compassionate and attentive, and I felt my loved one was in good hands. The building is beautiful, clean and well-maintained with large, furnished rooms, elegant dining, lots of activities, a theater, courtyard/patio and pool (currently limited by COVID) and clear safety protocols. Negatives: front desk attitude and occasional communication lapses (including a delayed refund), and a few reports of serious incidents, so I suggest confirming responsiveness during your visit. Overall it gave us peace of mind.
Arcadia Gardens Retirement Hotel sits at 720 W. Camino Real Ave. in Arcadia, California, and has always got a friendly buzz about it because folks are coming and going for all sorts of activities and care, and the place is easy to spot since it's close to hospitals, pharmacies, and other local services, so being there means access is pretty smooth, and the property's designed for comfort, with both indoor and outdoor areas like lovely landscaped gardens and shaded walking paths where residents walk their dogs or just sit and visit each other. The retirement hotel supports seniors of all needs with independent living, assisted living, memory care, and even short-term respite care options, and they're also equipped for hospice care when that's needed, so nobody gets left behind in terms of care or support, plus, it's a pet-friendly place, so both dogs and cats (within certain weight limits) can move in with their owners, which makes it feel more like home for many folks. Arcadia Gardens always keeps residents active and engaged with programs ranging from devotional groups to exercise in the fitness center, social events, and plenty of on-site entertainment; summer brings poolside music, games like Domino and Bingo are on rotation, and sometimes there are penthouse dance events or special banquets with award-winning meals, so there's something going on most days, and caregivers keep a full calendar, so nobody's left out of things. The kitchen team prepares three meals a day, including kosher and vegetarian choices, and they use good ingredients, serving meals in a nice dining room that feels welcoming, so even if someone has dietary needs, staff work with that. There are suite plans, and residents can decorate their own spaces; staff handle the housekeeping and maintenance, so families don't need to worry about cleaning or fixing things, and 24-hour supervision means someone's always there in case of emergencies, with nurses on site and an advanced emergency call system in every suite. The place is family-owned and operated, which adds a cozy feeling, and a lot of the caregivers and ancillary staff have worked there for a long time, showing that the workplace treats everyone well, residents and workers alike, which says something about the atmosphere. Medical care is thorough-staff help with bathing, dressing, medicine management, incontinence care, diabetic care, and support for non-ambulatory residents. Memory care is a big part of Arcadia Gardens, and for those with Alzheimer's or dementia, there are custom care plans and secure areas meant to prevent wandering, along with daily cognitive activities and therapies that help reduce confusion but also keep life interesting, so even folks who need the most support can have something to look forward to each day. There's also support for spiritual well-being, with regular devotional activities, and the facility keeps families in the loop with newsletters, and there are volunteer opportunities, like helping out with Bingo or Alzheimer's community walks, because community involvement matters here. Transportation is sorted out, too, with complimentary rides to appointments or errands and plenty of parking for visitors, so folks don't have to worry about missing things they need or want to do outside the community, and the building's licensed for up to 200 residents under state guidelines, so it supports many different people without feeling too crowded. Each resident gets a plan tailored to their specific needs and wishes, and the staff call folks by name and treat everyone with dignity and respect, aiming always to help people feel as independent as possible at every stage of getting older, while making sure that care remains careful, personal, and safe. Arcadia Gardens Retirement Hotel, guided by Julie Chirikian and her team, keeps its doors open for questions throughout the week, and people can learn more through their website or by using their online contact form if they want to know details about rooms, rates, or programs, but mostly, the place has built up a good name for being steady, supportive, and focused on helping seniors live with comfort, security, and choice.
People often ask...
Arcadia Gardens Retirement Hotel offers competitive pricing, with rates starting at a cost of $4,500 per month.
Arcadia Gardens Retirement Hotel offers independent living, assisted living, and memory care.
There are 8 photos of Arcadia Gardens Retirement Hotel on Mirador.
Yes, Arcadia Gardens Retirement Hotel allows residents to age in place and adjust their level of care as needed.
The full address for this community is 720 W Camino Real Ave, Arcadia, CA, 91007.
Yes, Arcadia Gardens Retirement Hotel offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
78
Inspections
7
Type A Citations
7
Type B Citations
6
Years of reports
27 Feb 2025
27 Feb 2025
Found full compliance with licensing requirements during the visit, including safe living spaces, proper medication storage, and functioning safety systems. No deficiencies were noted.
16 Jan 2025
16 Jan 2025
Found that no residents were relocated from the evacuated site due to the fire; one resident was placed by licensing at a separate location and stated they were at their private residence before the fires. Observed no health or safety concerns during the check, and confirmed staffing and supplies were sufficient to support up to 162 residents.
31 Oct 2024
31 Oct 2024
Investigated allegation that staff prohibited a resident from having visits. Interviews and records showed the visitor was a former resident and staff restricted contact due to safety concerns tied to the resident's cognitive impairment; while many residents and family members reported visits were allowed and no issues were noted, there was insufficient evidence to determine that visits were prohibited.
21 Oct 2024
21 Oct 2024
Determined that the allegation that staff did not abide by the admission agreement had insufficient evidence to support it. Found that the resident did not sign an admission agreement and that the community fee was refunded; interviews with residents and staff did not corroborate the claim.
18 Jun 2024
18 Jun 2024
Investigated specific allegations including lack of care resulting in a resident’s hospital transfer, neglect from not checking on a resident, failure to provide a signed admission agreement, not providing services per agreement, illegal eviction, billing/admission policy concerns, and staff threats. Determined UNSUBSTANTIATED for all of these allegations based on resident and staff interviews, observations of rounds, and record reviews.
18 Jun 2024
18 Jun 2024
Investigated allegations found insufficient evidence to support claims of neglect, unmet medical needs, failure to adhere to admission policies, non-provision of services, illegal eviction, and staff threats towards residents.
07 Jun 2024
07 Jun 2024
Identified that a resident developed multiple severe pressure injuries because staff did not address the injuries in the care plan, failed to obtain timely medical care, and did not notify the resident's authorized representative. An immediate civil penalty was issued.
07 Jun 2024
07 Jun 2024
Substantiated allegations of multiple pressure injuries, lack of timely medical care, and failure to notify family of resident's condition. Civil penalty issued.
30 May 2024
30 May 2024
Found UNSUBSTANTIATED the allegation that resident records were not provided to an attorney.
30 May 2024
30 May 2024
Investigated the claim related to delays in providing a resident's records to an attorney; found insufficient evidence to confirm or refute the delay allegation due to a holiday weekend and administrative processing time.
§ 87468.2(a)(4)
§ 87468.1(a)(8)
§ 87465(a)(1)
§ 87463(a)(3)
16 Apr 2024
16 Apr 2024
Investigated allegation that staff prohibited a resident from visiting a friend; interviews with staff and residents and review of records indicated visits were allowed and privacy was provided during visits.
16 Apr 2024
16 Apr 2024
Reviewed allegations of staff prohibiting visits by a resident, but found insufficient evidence to support the claim.
22 Mar 2024
22 Mar 2024
Found expansion of the dementia unit on the second floor with 11 resident rooms and a dining room, while overall capacity remained 200 residents. Identified fire clearance remained valid for 200 residents, with operable detectors, functioning delayed egress, compliant water temperature, and no issues observed.
19 Mar 2024
19 Mar 2024
Found no preponderance of evidence to prove the specific allegations that staff did not respond to residents in a timely manner, did not provide privacy during visits, did not safeguard residents’ personal belongings, and did not provide a comfortable environment. Observed room temperatures were in a comfortable range (approximately 70–75 degrees Fahrenheit).
22 Mar 2024
22 Mar 2024
Conducted unannounced site inspection for expansion of dementia unit, all areas of concern were found to be in compliance with regulations.
19 Mar 2024
19 Mar 2024
Found no evidence that residents were overcharged for care or threatened with eviction; eight residents and six staff interviews did not corroborate either allegation, and records showed only a $150 rent increase for one resident with no additional charges and no eviction notices.
19 Mar 2024
19 Mar 2024
Confimed overcharging allegations - allegation of staff threatening eviction unsubstantiated.
12 Mar 2024
12 Mar 2024
Found no deficiencies; resident rooms were well furnished, safety systems and alarms were operable, and medications were securely stored. The last fire drill was conducted and outdoor areas were well maintained.
12 Mar 2024
12 Mar 2024
Identified no violations during the inspection.
07 Mar 2024
07 Mar 2024
Investigated allegations that a resident sustained injuries while in care, staff failed to meet residents’ needs, left residents in soiled clothing for extended periods, and failed to safeguard personal belongings. Interviews with residents and staff, along with records review, did not yield evidence to prove or disprove these claims.
07 Mar 2024
07 Mar 2024
Investigated allegations of resident injuries, unmet needs, extended periods in soiled clothing, and missing personal belongings; determined insufficient evidence to support these claims. Conducted interviews and record reviews supported that residents' care needs were generally being met as expected.
15 Dec 2023
15 Dec 2023
Identified that staff did not address the resident's pressure injuries in the care plan, did not obtain timely medical attention, and did not notify the authorized representative about changes in condition, leading to the resident's decline and hospital admission with hospice care.
§ 87631(a)(3)
§ 87405(d)(1)
§ 87465(a)(1)
§ 87468.1(a)(8)
15 Dec 2023
15 Dec 2023
Confirmed multiple severe pressure injuries and lack of timely medical care for a resident, as well as failure to notify the authorized representative of the resident's declining health.
07 Sept 2023
07 Sept 2023
Found no support for the claim that staff did not dispense medications as prescribed; residents and staff reported insulin and other meds were administered correctly and properly documented. Found no evidence of poor food quality or ant problems; most residents said food was good and pest control was in place.
07 Sept 2023
07 Sept 2023
Investigated allegations revealed no evidence proving staff failed to dispense medication properly, served poor quality food, or had an ant issue, rendering all allegations unsubstantiated.
18 May 2023
18 May 2023
Found no evidence that staffing was insufficient to meet residents' care needs; ten residents and four staff interviews supported timely assistance with getting into bed, returning to rooms after meals, and keeping oxygen cannulas off the floor, with steps taken to prevent hallway congestion. Found ombudsman contact information publicly posted in a lobby area; found no unlawful changes to residents' health insurance, with residents notified and offered options.
18 May 2023
18 May 2023
Investigated complaints at a facility regarding staff sufficiency for resident care, access to ombudsman contact information, and unlawful changes to residents' health insurance, with all allegations remaining unsubstantiated due to lack of evidence.
14 Mar 2023
14 Mar 2023
Investigated allegations of not assisting with daily living activities, not providing lunch, and serving cold meals; found no preponderance of evidence that these actions occurred. Found staff provided ADL assistance as needed and meals were served in accordance with COVID protocols, including measures to keep meals warm during the lockdown.
14 Mar 2023
14 Mar 2023
Found insufficient evidence to prove the allegation that residents were not provided activities; one resident said no activities occurred, while the majority reported activities were provided during the COVID-19 lockdown.
Found insufficient evidence to prove the allegation that staff did not provide adequate food service; most residents reported meals were warm and delivered hot as possible, while one resident reported cold food.
14 Mar 2023
14 Mar 2023
Investigated allegations about assistance with daily living activities, provision of meals, and temperature of food during the COVID-19 lockdown; findings remained inconclusive due to insufficient evidence.
25 Feb 2023
25 Feb 2023
Found no deficiencies after an unannounced visit evaluating infection control, resident and staff records, medications, food supply, and safety features at this site. Observed strong infection control practices, ample PPE, screenings with temperature checks, and up-to-date emergency contact information.
25 Feb 2023
25 Feb 2023
Confirmed no deficiencies identified during the inspection.
22 Nov 2022
22 Nov 2022
Found that the allegation that a resident was not allowed visitors was not supported by interviews and documents. The resident stated she wanted a specific person to visit, and the Power of Attorney paperwork did not show any visitation restriction.
22 Nov 2022
22 Nov 2022
Found the allegation regarding visitation restrictions to be substantiated, based on interviews with residents, staff, and family members, as well as review of relevant documentation.
21 Nov 2022
21 Nov 2022
Found the allegation that transportation to a doctor's appointment was not provided unsubstantiated; eight residents said transportation was provided, and records showed a June 2022 ride for one resident was arranged but canceled because the appointment was rescheduled. Found the allegation that belongings were not safeguarded unsubstantiated; eight residents reported clothing items were returned after washing with no missing items reported, and staff described actions to locate misplaced items, while residents said visitors were not discriminated against.
21 Nov 2022
21 Nov 2022
Determined insufficient evidence to support allegations that transportation to a medical appointment was not provided and residents' belongings were not safeguarded.
09 Nov 2022
09 Nov 2022
Determined that a resident was not allowed visits from a specific friend, based on interviews with residents and staff and a review of the resident’s file.
Reviewed Power of Attorney documents, which did not indicate any visitation restriction.
09 Nov 2022
09 Nov 2022
Substantiated deficiency related to visitation rights.
23 Jun 2022
23 Jun 2022
Investigated three allegations and reviewed records; found insufficient evidence to prove medication was not dispensed as prescribed, insufficient evidence that food service was not of good quality, and insufficient evidence that ants were present in residents' rooms or in their food.
23 Jun 2022
23 Jun 2022
Found Allegation 1: no conclusive evidence that residents were not provided activities; activities were adapted to in-room and small-group formats during COVID-19. Found Allegation 2: no conclusive evidence that staff were not providing adequate food service; meals were served in to-go style during the dining-room closures.
23 Jun 2022
23 Jun 2022
Investigated three allegations and found Allegation 1: neglect or lack of care with activities of daily living UNSUBSTANTIATED; Allegation 2: residents did not receive lunch when the dining room was shut down UNSUBSTANTIATED; Allegation 3: meals were served cold UNSUBSTANTIATED.
23 Jun 2022
23 Jun 2022
Confirmed the facility's compliance with COVID-19 protocols and activities for residents, as well as the adequacy of food service.
20 May 2022
20 May 2022
Investigated the allegation that a resident was not allowed visitors. Found no violation of the resident’s right to visitors; residents and staff reported visits were allowed, there was no court order restricting visits, and the resident did not want that specific visitor to visit.
20 May 2022
20 May 2022
Investigated a complaint that a facility was not allowing a visitor for a resident; found no substantial evidence for the claim, with resident interviews indicating the resident did not want the visitor.
§ 87468.1(a)(11)
22 Apr 2022
22 Apr 2022
Found no evidence that staff left a resident on the floor for an extended period; interviews with residents and staff and records did not support the claim. Found no violation of a resident’s right to have visitors; although a power of attorney restricted one visitor, staff followed that directive, and the resident did not want the visitor.
22 Apr 2022
22 Apr 2022
Investigated allegations that staff left a resident on the floor for an extended period and restricted visitors. Neither claim had enough evidence to prove such incidents occurred.
04 Mar 2022
04 Mar 2022
Identified deficiencies during an unannounced annual visit, including safety, documentation, and medication storage concerns. Resident rooms and common areas were generally clean, well maintained, and functional.
04 Mar 2022
04 Mar 2022
Identified deficiencies in safety, medication storage, and emergency preparedness during an inspection visit.
24 Feb 2022
24 Feb 2022
Investigated two complaints: resident isolation and cold meals served during COVID-19 precautions. Found that residents were kept in their rooms with in‑room activities and staff contact, meals were delivered in styrofoam boxes heated by lamps, and most residents could heat meals, though one resident reported cold food; there was insufficient evidence to prove the allegations.
24 Feb 2022
24 Feb 2022
Confirmed allegations regarding isolation of residents due to COVID-19 precautions, but found insufficient evidence to support claims of residents being served cold food.
15 Feb 2022
15 Feb 2022
Investigated four allegations; screenings were in place and there was no evidence that a resident was denied visits by a former friend. Found that staff checked on residents regularly, daily activities were provided, and no missing personal belongings were confirmed, with residents reporting satisfaction with care.
15 Feb 2022
15 Feb 2022
Unsubstantiated allegations of visitor restrictions, neglect of resident needs, theft of personal belongings, and lack of activities at the facility were investigated and determined to not have enough evidence to support the claims.
14 Feb 2022
14 Feb 2022
Found the allegation that staff left a resident on the floor for an extended period unsubstantiated. Found the allegation that staff did not allow residents to have visitors unsubstantiated.
14 Feb 2022
14 Feb 2022
Investigated allegations that staff left a resident on the floor for an extended time and that residents were not allowed visitors; neither allegation could be corroborated, as evidence was insufficient to support either claim.
14 Aug 2019
14 Aug 2019
Found that call light buttons in multiple basement rooms were inoperable and the intercom was in disrepair, with a new system being installed. Found no evidence to support that staff failed to follow physician orders for a hospice resident.
10 Jan 2022
10 Jan 2022
Found hot water available in tested bathrooms and bedrooms, with temperatures within guidelines, and residents reported access to hot water; there was not enough evidence to prove or disprove the allegation that hot water was inadequate.
10 Jan 2022
10 Jan 2022
Investigated the allegation of inadequate hot water availability for residents; determined that hot water was available as water temperatures were within guidelines, and resident interviews confirmed access to hot water.
11 Dec 2021
11 Dec 2021
Found no evidence to support the allegation that staff did not assist a resident with walking. Found no credible evidence to support the allegation that staff did not protect residents' personal items.
11 Dec 2021
11 Dec 2021
Interviews and documents reviewed did not find evidence to support allegations of lack of assistance with walking or staff theft of personal items at the facility.
07 Dec 2021
07 Dec 2021
Found insufficient evidence to prove the allegation that staff opened residents' mail. Based on interviews with residents and staff, the mail policy, and observed practice, mail was kept in locked mailboxes and opened by residents with their own keys.
07 Dec 2021
07 Dec 2021
Found no evidence that staff opened residents' mail based on interviews with residents and staff, observation of mail distribution, and review of mail policy.
01 Dec 2021
01 Dec 2021
Found no evidence to support the allegation that a resident sustained multiple pressure injuries due to neglect, and found no evidence to support that staff left a resident in soiled diapers for an extended period.
01 Dec 2021
01 Dec 2021
Investigated allegations of neglect resulting in resident pressure injuries and staff leaving residents in soiled diapers for extended periods; determined insufficient evidence to support these claims, resulting in unsubstantiated allegations. Conducted exit interview with administrator and licensee, and discussed findings.
§ 87303(a)
17 Nov 2021
17 Nov 2021
Investigated two allegations: that staff did not respond promptly to resident calls and that personal items were not safeguarded. Found insufficient evidence to prove either allegation, noting that most residents reported timely responses and calls were answered within two minutes during a test, while a small number of items went missing but were typically recovered.
17 Nov 2021
17 Nov 2021
Investigated allegations regarding staff response time to resident calls and safeguarding of personal items; found that staff generally responded promptly and that personal items were sometimes misplaced but not substantively unprotected. Allegations deemed unsubstantiated.
28 Jul 2021
28 Jul 2021
Investigated two allegations: that staff did not assist residents with walking and did not protect residents' personal items. Findings showed staff generally assisted with walking when requested and protected personal items, with most residents reporting help and protection, while a few could not answer or reported missing items that staff helped locate.
28 Jul 2021
28 Jul 2021
Found allegations relating to staff not assisting residents with walking and not protecting residents' personal items to be unsubstantiated after interviews with residents and staff, as well as observations during the visit.
§ 87303(a)
§ 87303(a)
01 Jul 2021
01 Jul 2021
Found that residents generally could have private visits and visitors could meet residents without prior notice, with a visitor leaving by choice rather than being asked to leave. Found no clear evidence to prove or disprove retaliation against residents for filing complaints, based on interviews and policy review.
01 Jul 2021
01 Jul 2021
Unsubstantiated allegations were investigated, including claims of restrictions on resident visitation and retaliation against residents filing complaints.
§ 87468.1(a)(11)
19 May 2021
19 May 2021
Identified pests in residents’ bathrooms and found evidence supporting the pest complaint, based on resident and staff interviews and pest-control records.
§ 80087(a)(1)
19 May 2021
19 May 2021
Identified pests in resident bathrooms through interviews and records, meeting licensing standards.
09 Mar 2021
09 Mar 2021
Found that the unlawful eviction allegation was not supported: R1 was not evicted and no eviction notice was served, and the SNF discharge planner indicated R1 was not ready for discharge yet. Found that the physical plant allegation was not supported: the toilet, hot water, and A/C were functioning, with hot water at 110 degrees.
09 Mar 2021
09 Mar 2021
Investigated claims of unlawful eviction and a room in disrepair; determined the room's facilities functioned properly, and insufficient evidence to prove the eviction allegation.
21 Apr 2020
21 Apr 2020
Investigated allegations of disrepair and unsafe conditions; determined insufficient evidence to confirm these issues existed.
19 Oct 2019
19 Oct 2019
Found no evidence of staff leaving residents in soiled clothing for an extended period of time. Medications found in resident's room were not prescribed to them, but no evidence of staff failing to dispense medication as prescribed.
03 Oct 2019
03 Oct 2019
Determined that the allegation of staff failing to assist a resident with medication lacked sufficient evidence and thus remained unsubstantiated.
30 Sept 2019
30 Sept 2019
Confirmed no evidence of ants on residents, no residents with prohibited health conditions, and consistent bathing practices as stated in agreements.
14 Aug 2019
14 Aug 2019
Confirmed staff failed to keep resident call buttons in operable condition. Insufficient evidence to support allegation of staff not following physician orders.
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