Westview Healthcare Center

    12225 Shale Ridge Rd, Auburn, CA, 95602
    3.2 · 81 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Strong therapy but poor care

    I had a mixed but mostly negative experience. The therapy team and activity staff were excellent and a few nurses/CNAs were genuinely caring, but the facility felt old and is badly understaffed. I experienced long call-light waits, residents left in halls or wheelchairs for hours, delayed or missed medical attention, falls/ER visits, missing belongings/theft, poor communication from management, and spotty cleanliness and under-equipped rooms. Food was bland, phones were hard to reach, and staff behavior was inconsistent. I would only consider this for short-term rehab because therapy is strong; I would avoid it for high-acuity or long-term care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.20 · 81 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.3
    • Meals

      3.0
    • Amenities

      2.5
    • Value

      3.2

    Location

    Map showing location of Westview Healthcare Center

    About Westview Healthcare Center

    Westview Healthcare Center provides patient-centered care that focuses on safety, wellness, and healing, and you'll find their licensed nursing staff available around the clock if any needs come up, which gives many families peace of mind. They have both private and semiprivate rooms for patients, and there are large common areas, beautiful courtyards, and several outdoor patios where families and patients can spend time together, talk, and enjoy some sunlight or fresh air. Folks who need rehabilitation will find a state-of-the-art gym that helps with physical, occupational, and speech therapies, and the center offers both short- and long-term skilled nursing care for those who require more support. Westview offers a specialized Alzheimer's unit where each resident gets personalized care and support services, and the care support team helps with admissions and can answer questions about insurance coverage and the kind of care offered. The staff assists residents with daily activities like dressing and bathing, and they manage specialized needs such as diabetic monitoring and training, tube feeding, and pain management services. Hospice care is available for those who need it, and for convenience, the center also provides dietary, laundry, transportation, beauty and barber services, along with access to cable, telephone, and newspapers. People can use the online bill pay service or reach out through an online form if they have questions. The facility offers planned group activities, and there's always an activity calendar available so residents can join when they feel up to it. The front desk is open from 9 am to 5 pm every day for those who need help or answers. Westview Healthcare Center lists their privacy notices and care practices on their website, which also mentions that Elegant Themes designed their site and WordPress powers it. While the facility focuses on safety and skilled nursing care, many people find the common spaces, gardens, and relaxed areas just as important for both patients and their loved ones.

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